I have lost all my iPhone contacts saved locally. could not recover it from iCloud. iCloud only shows the contacts from last week.

Question

nilesh1988 Author

Level 1

8 points

I have lost all my iPhone contacts saved locally. could not recover it from iCloud. iCloud only shows the contacts from last week.

One of our user lost all his contacts.

All the contacts were saved on "my iPhone" not on icloud and all of sudden the my iPhone contact option is missing and we are unable to recover it.

We have tried toggling on/off the iCloud contacts with no success.

selecting all contacts groups to show contacts however the "my iPhone" all contacts is missing there as well.

On icloud as well there are no contacts from last month.

Can you please help here on re-covering the contacts.

iPhone X, iOS 14

Posted on Dec 8, 2020 1:17 AM

Reply

Answer 1

nilesh1988 Author

Level 1

8 points

Dec 8, 2020 10:12 PM in response to zinacef

We have tried restore from the iCloud and there we can see the restore date is just one week older and that is not restoring all contacts.

How can we we restore the contacts which are saved on device "my Iphone"?

Is there any way to get the my iPhone contact option back?

Reply

Answer 2

nilesh1988 Author

Level 1

8 points

Jan 15, 2021 3:08 AM in response to zinacef

I have one more question regarding this matter.

So in above case basically we lost all contacts no troubleshooting helped in recovering contacts.

Now the user is saving all contacts on device and trying to sync with iCloud however the contacts which are created on device it is not getting synced with iCloud contacts (checked at iCloud.com)

The contacts which are created at the iClould.com is getting synced with device perfectly.

The iCloud sync option is already enabled and tried multiple time to sync and re-sync however it still doesn't sync all contacts with icloud.com contacts. do you have any idea why it is not syncing with icloud?

Is there any way we can ensure all contacts are syncing fine with icloud.com?

Your help is appreciated. thank you.

Reply