Can’t change region/country

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Level 1

4 points

Can’t change region/country

I cannot change my country on my iPhone, I have followed all instructions and steps - cancelled and waited for all of my subscriptions to end this has been an issue for me now for over 2 months, it won’t allot me to add a new payment method because the card is from the new country that I am in and it won’t accept the card until I change country on the phone when I go to change the country this message shows “you cannot change the store front information for your account at this time”

this has been for over 2 months now it’s ridiculous I really need this resolved I have lost my iCloud storage plan I have lost my music plan everything and it’s not allowing me to do anything!

please help 🙏🏼

Posted on Dec 8, 2020 4:26 AM

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Answer 1

Best reply

ProustGiulio

Level 10

208,043 points

Dec 8, 2020 4:48 AM in response to zana209

If you already followed (to no avail) ALL the steps provided in his support article:--> Change your Apple ID country or region – Apple Support

contact iTunes Support team using the following link (choosing your country, then Apple ID, then iTunes & App Store. If your problem is not among the options shown there, tap/click on the option “the topic is not listed” and describe your issue):--> iTunes Store & App Store – Get support for various issues

Regards

Giulio

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Answer 2

kb1951

Level 10

124,247 points

Dec 8, 2020 4:47 AM in response to zana209

If you did this: https://support.apple.com/en-us/HT201389 without success, I would suggest that you use the contact support link at the top of the page to contact Apple directly for help with this.

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Can’t change region/country

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