You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lurkums Author

Level 4

1,514 points

Safari remembers an old phone number for autofill

Safari Version 14.0 (15610.1.28.1.9, 15610), OS 10.15.7 (19H15)

I had a phone number for my old house in Contacts. I deleted that number. The contact shows it not to be present on my mac or my synced iPhone.

When I ask autofill to enter my details in a form Safari defaults to the obsolete phone number every time. This happens when I autofill form the FIRST NAME field on a form. If I click the down arrow in the PHONE NUMBER field it enters the correct number

What am I missing, please?

I have quit and restarted safari, and contacts

MacBook Pro 13″, macOS 10.15

Posted on Dec 8, 2020 5:01 AM

Top-ranking reply

Lurkums Author

Level 4

1,514 points

Posted on Dec 8, 2020 7:23 AM

Apple Support solved this one. Safari was hanging on to old data. Steps to remove the problem

Quit Safari
Finder>Go + option key>Library>Safari
Move Safari folder to desktop (to preserve bookmarks)
Restart Safari
To recover bookmarks, Finder>Go + option key>Library>Safari
From desktop version of the Safari folder, drag Bookmarks.plist to the Library version

Once you are certain it is safe to do so, remove the folder you placed on your desktop for safekeeping

View in context

Safari remembers an old phone number for autofill

Similar questions