User profile for user: berenice199
berenice199 Author
User level: Level 1
8 points

I cant hear through my wired headphones on my MacBook Air

When I plug in my headphones I can't hear anything. When I go to settings it says the noise is playing through my External headphones. I have tried websites and apps for example Spotify, google classroom, and videos I have saved in my computer. I have attached a screen shot of when it says my wired headphones are being used but I can't hear anything. Does that make sense? How can I get wired headphones to work on my computer?

MacBook Air 13″, macOS 10.15

Posted on Dec 9, 2020 4:37 PM

Reply
Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
150,966 points

Posted on Dec 9, 2020 9:32 PM

1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-

2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-

3. Enter ➔ Safe Mode and see if the sound issue still exists in Safe mode. Log out of Safe Mode and then reboot computer.


Axel F.

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
150,966 points

Dec 9, 2020 9:32 PM in response to berenice199

1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-

2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM. If that does not solve things then-

3. Enter ➔ Safe Mode and see if the sound issue still exists in Safe mode. Log out of Safe Mode and then reboot computer.


Axel F.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I cant hear through my wired headphones on my MacBook Air

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up