Hangs after sleep

Sometimes, when you Wake up the laptop, it freezes, the keyboard, touchpad, touch bar does not work, sometimes the message "Bluetooth keyboard is not connected"


There are no devices connected to the laptop


After about a minute everything goes away

Sometimes it happens often, sometimes rarely


Resetting SMC and NVRAM did not help




[Edited by Moderator]

Posted on Dec 10, 2020 3:14 AM

Reply
1 reply

Dec 14, 2020 1:03 PM in response to Sergei132

Hi Sergei132,


It sounds like your MacBook is having issues with the keyboard and is freezing up. We know how important having a working computer is for you, and you’re in the right place to find a resolution.


Please make sure your MacBook is running the latest macOS version. Learn How to update the software on your Mac. If it's already up to date, then please let us know what MacBook model you are using and which version of macOS it is running.

 

All the best!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Hangs after sleep

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.