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Level 1

8 points

Face ID @ iPhone 11 Pro

Since yesterday, my Face ID has been giving me problems. I see the padlock trying to unlock only to lock back again so I end up having to use my passcode each time. Not sure what triggered this problem.

I am a careful user of my iPhone 11 Pro. Didn’t drop it. No water damage. Have also reset my Face ID a few times with the hope that the problem will resolve itself but no such luck.

iPhone 11 Pro

Posted on Dec 10, 2020 4:56 AM

Best reply

SravanKrA

Community+ 2024

Level 10

411,272 points

Posted on Dec 10, 2020 4:58 AM

Seek help here --> If Face ID isn't working on your iPhone or iPad Pro - Apple ...

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Face ID @ iPhone 11 Pro

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