Hi avbenedetti,
Thanks for using Apple Support Communities. We understand you have some questions about getting in touch with support. We're happy to get you pointed in the right direction.
There are multiple support channels available, and availability of those channels can vary based on multiple factors. The best option to get to the appropriate team to assist you is to work through the questions in the link below and choose the answer that most closely relates to the issue you're experiencing.
Contact Apple Support
Thanks