Mail crashes when hitting Reply in M1 Mini

New M1 Mac Mini with a clean install (no Migration, etc). Super fast, but when hitting the Reply button or Command-R in Mail, the Mail app crashes hard.


I've tried restarting with Shift key down (Safe Mode), as well as starting Mail in Safe Mode. Still the same crash behavior.


Things worked perfectly for a few days, then this crashing started.


Creating new emails and sending/receiving work perfectly. Just when trying to reply does this crash occur.


I've got the full crash report available, just not sure if sending all of that will be too much or reveal personal details.

Posted on Dec 11, 2020 8:28 AM

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Posted on Mar 2, 2021 6:39 PM

OK, I have the M1 mini and two monitors.

The problem only occurs if the mail app is open on the second monitor i.e. the one without the dock attached.

I've swapped the dock around and tested it on both.

If the app is open on the second monitor and the email is highlighted from the sidebar choosing to reply from the menu in the preview pane crashes the app.

If you open the email or do the same thing on the primary monitor it doesn't crash.

I hope this is helpful.

Cheers

Rob


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48 replies

Mar 2, 2021 4:47 AM in response to braintoniq

Really interesting twist. I too use dual monitors and have the Mail app on the monitor on my right (secondary).


However the past few days the issue has stopped occurring that much. Don't know why. When I place the Mail app on the main monitor I don't have problems. The one rare time it crashes however the mail app is on the secondary monitor.

Jan 20, 2021 11:59 AM in response to Joseph_S.

Unfortunately, that web link provides no solution to his troublesome issue that has crippled my ability to simply reply or forward email using Mail. I teach online so this is a significant issue that occurred, went away (when I deleted some settings files) and just occurred again weeks later. I have a new M1 Mac Mini and all the updates as of this post. I really hope a fix is in the works.

Mar 2, 2021 4:41 AM in response to nminers

Interesting twist, I use dual monitors, too. I haven't tested if Mail behaves better if it's on one screen or the other, but the Mail problem persists intermittently even with the 11.2.2 update.


Possibly related: my M1 Mini intermittently has trouble recognizing both monitors, usually at startup each morning, and I have do the plug/unplug dance with the cables and screen power supply, which always gets both monitors going again. This is a behavior that many others on Mac forums report as well. Perhaps the two issues are connected.

Mar 2, 2021 5:05 AM in response to braintoniq

I've had the same problem with my Mac not always recognising the external monitor if I disconnect it - it never seems to be resolved the same way twice. Last time it was only fixed when I unplugged the monitor end of the cable. There are known issues with M1 Mac and exernal monitors - I'm still waiting for an update to my display calibration software that works on an M1 Mac as I'm currently working with a 4 month old profile which I can't update…

Mar 2, 2021 6:21 AM in response to steffen245

Hmm. I have the M1 Mac Mini, so I have to use external displays (I have two Acer 24" monitors). They work flawlessly but the Apple Mail crash issue (when clicking reply/forward) continues to be an intermittent issue. Recently, it behaved for 2 solid days, but then yesterday it started crashing again. This morning, it is not crashing. I'm completely baffled. I wonder if it is something in the cloud that might be the issue?

Mar 2, 2021 6:24 AM in response to braintoniq

I move Apple Mail around between my two monitors as the need arises. It doesn't appear to matter which screen it is on. I have the M1 Mac Mini. Both Acer monitors are identical, although 1 is connected via HDMI and the other is connected with a dongle (HDMI to Thunderbolt). I can never predict when the crash will occur. I can be replying to email normally, and when I click on the next one, it will crash.

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Mail crashes when hitting Reply in M1 Mini

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