The Mac mail app opens with separate blank draft, I am unable to delete.

Mac Mail app has blank draft window that openings when you boot the app. You can't get close it or delete it. Restarting the Mac doesn't help. How do I get ride of it?


The Mac mail app opens with a separate blank copy of a draft form that will not send or close. I have tried to delete it but nothing works.


[Re-Titled by Moderator]

MacBook Pro 14″, macOS 13.0

Posted on Nov 23, 2022 9:11 AM

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Posted on Jan 18, 2023 4:51 PM

Had the same problem on a 14" MacBook Pro running macOS Ventura 13.1, and finally fixed it.


I was having blank, greyed out windows appeared over Mail that looked like an empty 'compose' mail window except that it was completely greyed out and I could not type in it or close it. I could resize it or minimize it, but it would never go away. The number of blank windows would vary - from 1-2 to 6-8 - without any clear reason why.


I tried all the usual fixes - force quit Mail; turned off my Mail internet accounts, rebooted, and turned them back on; rebuilt each internet account's mailbox; opened Mail w/ shift key pressed; deleted preferences files; ran laptop in safe mode; ran Disk Utility; even reinstalled Ventura OS - but nothing made the blank windows go away.


Called Apple Tech support and spent time with a senior tech diagnosing the problem and trying to fix it with no joy (He told me this is not a problem that has been widespread - I was first time he had seen it - and showed me this discussion thread with a few others who seemed to have a similar problem.) UNTIL the tech suggested we turn off accounts one at a time to see if that affected the number of blank windows (it did!) and then went looking into the outboxes of the internet mail accounts, especially the one that seemed to have the largest effect on the number of blank windows displayed. There was ONE old email (response to an event invitation) that had not been sent for some reason. Soon as we deleted that one outbox email and closed / opened Mail the problem was gone! The email had no attachments or large file size, was just a simple 'decline' to an event invitation that got stuck in the outbox.


I'm not yet certain the problem has been solved for good, but at least now I have a path to fix it without having to do a bunch of software reinstalls.


I hope this experience is helpful to others. I spent a lot of time trying to fix the problem and owe the solution to a committed and diligent Apple tech support individual who kept looking until we found something just a little unusual that was causing the problem...

48 replies
Question marked as Top-ranking reply

Jan 18, 2023 4:51 PM in response to good sleep

Had the same problem on a 14" MacBook Pro running macOS Ventura 13.1, and finally fixed it.


I was having blank, greyed out windows appeared over Mail that looked like an empty 'compose' mail window except that it was completely greyed out and I could not type in it or close it. I could resize it or minimize it, but it would never go away. The number of blank windows would vary - from 1-2 to 6-8 - without any clear reason why.


I tried all the usual fixes - force quit Mail; turned off my Mail internet accounts, rebooted, and turned them back on; rebuilt each internet account's mailbox; opened Mail w/ shift key pressed; deleted preferences files; ran laptop in safe mode; ran Disk Utility; even reinstalled Ventura OS - but nothing made the blank windows go away.


Called Apple Tech support and spent time with a senior tech diagnosing the problem and trying to fix it with no joy (He told me this is not a problem that has been widespread - I was first time he had seen it - and showed me this discussion thread with a few others who seemed to have a similar problem.) UNTIL the tech suggested we turn off accounts one at a time to see if that affected the number of blank windows (it did!) and then went looking into the outboxes of the internet mail accounts, especially the one that seemed to have the largest effect on the number of blank windows displayed. There was ONE old email (response to an event invitation) that had not been sent for some reason. Soon as we deleted that one outbox email and closed / opened Mail the problem was gone! The email had no attachments or large file size, was just a simple 'decline' to an event invitation that got stuck in the outbox.


I'm not yet certain the problem has been solved for good, but at least now I have a path to fix it without having to do a bunch of software reinstalls.


I hope this experience is helpful to others. I spent a lot of time trying to fix the problem and owe the solution to a committed and diligent Apple tech support individual who kept looking until we found something just a little unusual that was causing the problem...

Jan 30, 2023 10:09 AM in response to SoniaHelen

What finally fixed it for me was deleting an old email stuck in the outbox of one of my mail accounts that had not been successfully sent.


Turning the accounts off an on again did not work for me, but you can try it at: Mail pulldown menu>Accounts>Internet Accounts>[select an internet account]. The account will show what you have set to synch over the internet. (e.g. mail, contacts, calendars). Click on the left slide of the blue slider that's been selected. (That turns off the setting.) Back out of that account and you can turn off others the same way. I then exited, rebooted, etc. but it did not fix my problem.

Nov 23, 2022 10:36 AM in response to good sleep

good sleep wrote:

It's not the app itself that won't close, it's a blank send form window that opens right after the app opens and can't be closed. The shift open results in the same blank send form opening.


If you followed through with all recommendations above and no resolve...


Quit all running Applications.


 Reboot into SafeBoot How to use safe mode on your Mac - Apple Support will sort many anomalies

Login in and test, reboot as normal and test, compare your results.

Jan 11, 2023 2:27 PM in response to Karna8000

I had the same problem that started with Ventura 13.1. Turns out this also happens if you send an email with an attachment that is too large and gets rejected by the mail server. Once you delete the mail from the outbox, this problem goes away.


Apple needs to fix this problem but at a minimum ensure you don't need to shut down the mail tool to close the empty mail window.

May 21, 2023 1:24 PM in response to good sleep

I tried a LOT of things and know computers well. First I tried removing each email account and then adding it back, no luck. What seemed to do it was searching and deleting any event emails that said "decline" (restarted mail, restarted apple computer, tried opening with safe mode, tried holding down the shift button while turning on the computer.. these might have nothing to do with the solution but I was trying the recommended tricks from other comments). From there I emptied all Trash bins. I saw three emails in my Outbox and deleted those. I then went to the Mailbox Tab and chose "Synchronize All Accounts". Issue solved as of right now, if not I'll be back soon!

Apr 2, 2023 3:14 PM in response to good sleep

This issue can be resolved by 1) force quitting 2) some people say delete from outbox but many don’t see the email in a outbox 3) go to settings and assign outgoing server to email account even thought these values have already been set and accounts doesn’t hold on to them


yes these various solutions work. They are not practical especially if this happens very often like daily. A fix would be helpful

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The Mac mail app opens with separate blank draft, I am unable to delete.

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