I submitted a claim tonight and I was curious about the timeline of the whole process, I’m curious about when I send the old device back how long does it take for Apple to inspect the device. It was a 3rd gen iPad Pro 12.9. It was charging slow and one day it randomly went into a boot loop. Super bummed, thank you.
iPad Pro 12.9-inch, 3rd Gen, Wi-Fi, Cell
Hello maui454,
Thanks for using the Apple Support Communities. We understand that you have questions regarding the Express Replacement service that Apple offers. For complete details on the Express Replacement Service, check out iPad Express Replacement Service. As for the inspection, it should be a quick process, however, keep in mind that depending on the volume of inspections and repairs they have, will determine the exact timing your device is checked out.
Best regards.
Express replacement services
