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Unable to update or restore iPad...

Why does Apple have to make consumers life so painful and difficult. My iPad Pro 10.5-inch, Wi-Fi tried to update the software however failed to update and now I have to restore the device. Everytime I try to restore the device by connecting to a laptop I get a 4013 error, I have tried all of these steps:


  1. Restore via Macbook - my macbook does not have the latest OS I am still on Catalina - I am unable to update to BigSur. So my understanding is that 4013 error is because I do not have the latest OS. Ok what kind of crap is this, what does my restore of ipad has to do with my mac os.
  2. I have tried to install VirtualBox on my Mac and install Windows 10 within the virtual machine with the latest version of iTunes. After this I tried to restore my iPad - guess what still 4013 error
  3. I tried step 2 with Parallels software but with no different result, still 4013 error


So my question is why is this so painful, I have no other computer at home - I hope Apple does not ask me to buy a new computer just to update an iPad. I would appreciate any help, suggestions on how to get this issue resolved.

iPad Pro, iPadOS 14

Posted on Dec 12, 2020 10:53 AM

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Question marked as Top-ranking reply

Posted on Dec 12, 2020 4:23 PM

Error #4013 is described here:

If you see error 9, 4005, 4013 or 4014 when you restore your iOS device – Apple Support


There are certain issues that require the use of either a PC (with iTunes installed) or a Mac (with iTunes or Finder + as appropriate the installed version of macOS) to restore the iPad Operating System. If you don’t have access to a suitable computer of your own, subject to meeting software requirements, a computer that belongs to a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to offer their assistance.

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1 reply
Question marked as Top-ranking reply

Dec 12, 2020 4:23 PM in response to srikanth17

Error #4013 is described here:

If you see error 9, 4005, 4013 or 4014 when you restore your iOS device – Apple Support


There are certain issues that require the use of either a PC (with iTunes installed) or a Mac (with iTunes or Finder + as appropriate the installed version of macOS) to restore the iPad Operating System. If you don’t have access to a suitable computer of your own, subject to meeting software requirements, a computer that belongs to a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store will be delighted to offer their assistance.

Unable to update or restore iPad...

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