FaceTiming from iOS 14 to ios12

Mickchristie6,

Thanks for confirming. Does the issue occur with any caller that attempts to FaceTime the iPhone running iOS 14? We want to make sure the issue isn't isolated to just the devices in the same home. Are all the devices connected to the same Wi-Fi network? If so, does restarting the router/modem show any improvement?

Let's try restarting the device: Restart your iPhone

Have a great day.

Mickchristie6,

Got it. Thanks for clarifying those details. Are the devices in question, running the latest versions of iOS 12? If not, let's try updating them both to the highest iOS version compatible with those devices and then try again. If a VPN is enabled on either device, let's also test temporarily disabling the VPN and test again.

All the best.

Today,I upgraded my ipad from ios14.3 to ios14.4,though the upgrade logs did't show APPLE solved the problem.But it seemed to been solved.You can try it.

Hi Mickchristie6,

We understand that your FaceTime call are disconnecting after 8 minutes. Are you getting an error message when the call fails? Does the issue only occur with FaceTime calls made to devices running iOS 12?

This support article may help: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch

Take care.

I have exactly the same issue, but time is not always 8 minutes in my case, sometimes is less.

I have try with several devices, OS and networks.

it happens just with some combinations But can’t identify any pattern (at this time) but always happens brewing the same devices.

I also try restoring some of the devices, deleting and reinstalling Facetime... and the issue persist. This stars happens since last weeks of October 2020. Today is Dec 19th 2020

I am in the US, my parents in Spain. The have yet with iPad and iPhone, with wifi and cell data.

and it is very weird.

I have try with this devices:

Spain:

A - iPad 4th Gen OS 10.3.3

B - iPhone 6+ OS 12.4.9

United States:

C - iPad Air 2 13.3

D - iPad Air 2 14.3

E - iPhone 11 Pro Max 14.2

F - IPad Mini 4 OS 13.3

Example of combinations (using different networks)

A+C - Fails

A+D - Fails

A+E - Works

A+F - Works

C+C - Fails

C+D - Fails

C+E - Works

C+F - Works

i also tried some test with friends also with a MacBook Pro Late 2015 and I got the same random issues (fails and works with all and new versions and models)

I hope this helps.

We need a Solution ASAP please.

We use FaceTime dairy (work and family) and dropping the call every few minutes it’s desperate.