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iMacIdaho Author

Level 1

19 points

Apple TV running slow

I have high speed internet service (940MBS)/fiber optic, but I get the spinning ball when trying to stream Netflix. My Apple TV device is 4th generation, A1625. What's the problem?

Posted on Dec 13, 2020 3:25 PM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,466 points

Posted on Dec 14, 2020 8:41 AM

Is this issue restricted to the Netflix app?

Try this for any misbehaving app:

Force-quit the app, then relaunch and try again.
If the issue persists, restart the device, then relaunch and try again.
If the issue persists, delete the app, re-download and try again.
If the issue still persists, then contact the app developer for further assistance.

Have you verified what the Apple TV box can receive using the Speedtest app? If there is an issue on your home network, then that would be reflected in this measurement.

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