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Level 1

4 points

I have an email that says I am going to be charged for a subscription I do not have.

Can someone help me with this?

MacBook Air 13″, macOS 11.0

Posted on Dec 13, 2020 3:39 PM

Top-ranking reply

Level 10

472,095 points

Posted on Dec 13, 2020 4:08 PM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

If it still appears to be real, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see 'apple.com/bill' or an unfamiliar charge on your statement - Apple Support

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