iPhone 12 Pro and Bluetooth Connectivity.

Does anyone have Bluetooth issues using an iPhone 12 Pro with 2007 - 2009 Chevrolet entertainment systems? I have a 2009 Chevrolet Silverado and I am having issues with Bluetooth calling. 


I am able to pair the phone without any problems, but when it comes to using it, the radio is not able to keep the bluetooth connection resulting with the radio and phone switching back and forth between connecting to the vehicle and reverting back to the handset speaker over and over again. A complete fail.


I’ve worked directly through Apple Support to troubleshoot the issue (literally hours worth) with no success. I went through the trouble of returning my first 12 Pro and replacing it with another 12 Pro with the same issue. I took the vehicle to my local Chevy Dealership without success as well. They updated the firmware at the cost of 1 hour labor. (Ouch!) It would have been worth it for me had it worked, but it didn’t. 


My previous phone (a iPhone XS) worked without a hitch. I questioning Apple support, I asked what versions of Bluetooth did the XS have vs the 12Pro, turns out they use the same version of Bluetooth. This makes me believe it is some hardware issue with the 12Pro design that has caused the issue. 


This is my final attempt to resolve the problem before moving to an after market radio to be able to use the new phone in a handsfree environment. Does anyone have any thoughts or suggestions before I pull the trigger on a replacement radio?


This by far has been the biggest headache time wise and expense wise I’ve ever had with an Apple device. Any help is appreciated. TIA

Posted on Dec 13, 2020 5:46 PM

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Posted on Jan 29, 2021 6:00 AM

I was disappointed that Apple did not shed any light on this issue. If there is a hardware related issue they should have researched it and informed their support team. IF that is the problem, so be it, just give us an answer. I literally spent money I didn’t need to spend at the car dealership to get the Bluetooth in my vehicle updated along with the hours tying up Apple’s support team trying to troubleshoot the problem. Apple’s support team does a terrific job IMHO. They are the face of Apple and get the brunt of unhappy customers frustration. The team that supports them need to be made aware of that.

Sorry about the rant.

I replaced the factory radio with one compatible with CarPlay, I couldn’t be happier. I saved on the labor cost by installing it myself. I purchased through Crutchfield, another company with a great support system.

Boatrhicks wrote:

I have the same exact problem with my 2009 GMC Sierra 1500 ! New iPhone 12 mini will hook up to Bluetooth and keep switching back and forth annoying .. can leave Bluetooth hooked up and if someone calls me it will answer fine . Rest Bluetooth number of times and same thing . New phone same issue it’s definitely a software issue .. Bluetooth hooks up fine to all my other vehicles just not the 2009 GMC Sierra .. wish they could just fix the issue with a software update


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110 replies

Sep 26, 2021 12:20 PM in response to 660john

Facts: In 2009, GM sold 6.5 million vehicles in the USA. In 2010, GM sold 8.39 million vehicles in the USA. That's a total of 14.89 million vehicles. Today, the average person owns their vehicle for 12.1 years (2009-2010 vehicles are still in that age range). 80% of ALL cars built in the last 20 years are still on the road. 47% of all smart phone users in the USA own Apple iPhones. Most iPhone users upgrade their phones every 2 years. 51% of iPhone owners upgrade their phones as soon as their cell phone plan allows an upgrade.

Conclusion: This is HUGE! Potentially, millions of iPhone 12 owners or soon to be iPhone 12 owners are, or will be, affected by this issue. I wonder what it will take to get Apple's attention on this issue?

Nov 28, 2021 10:35 AM in response to NivekEwol

I just tried mine again (2009 Chevy Silverado) and it still didn't work. If I place the call via bluetooth, it connects for about 2-3 seconds then the call drops and continues to try to reconnect back and forth. I then have to pull over and turn the vehicle off and call just using the phone. Sometimes incoming calls work. I do have the update 15.1.1.


As mentioned before, this can be a safety issue that Apple needs to fix.

Nov 30, 2021 2:04 PM in response to Loco

To everyone who has been posting similar problems. I have to give Apple some credit. They contacted me today and set up a phone call to try to diagnose the problems we are all having with the IPhone 12s. (again, I have the 12 and have a 2009 Chevy Silverado).


The technician (Rich) took the time trying several calls to me to replicate the situation and was able to have the same problems. We spent over half an hour trying several things and creating a log showing what was taking place. With 3 incoming calls one came through without a problem, but the next two only lasted a couple of seconds before failing. My outgoing calls still have the same issues with dropping off after initially connecting via Bluetooth.


He is passing along the info and data that he gathered and downloaded from my phone to a higher level of support to look at. Hopefully they will be able to figure out what is causing the problem.

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iPhone 12 Pro and Bluetooth Connectivity.

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