Restoring music library after Apple Music cancellation

So I moved from Belarus to Latvia and faced the inevitability of switching my App Store country. I did my homework by putting my whole iTunes folder to Dropbox and then making two separate backups of the same: 1 week and then 1 day prior to Apple Music cancellation. I knew I was going to lose all of my AM tracks but then I was hoping the backup would alleviate this. I also went ahead and exported my library to the Library.xml file.


Yesterday I switched over the App Store country and resubscribed to AM. I got all of the music that was mine losing over 2,000 tracks that I previously had in AM. I wasn't sure why Music did not pick up the AM tracks since the Music app was still pointing to the same iTunes library path.


I control-clicked the Music app, pointed to my library file only to get to the same spot after all of the cloud syncing, audio normalization and other processes finished. I did not have any of my AM tracks in the library.


I went ahead and used the Import function on the Library XML file. Suddenly, Music app froze and in a few minutes suddenly unfroze with all of the AM tracks added to the library. I was about to sing hooray when I noticed that:

  1. I still did not have the entirety of my tracks with my library now totalling 4,700 tracks whereas it used to be around 6,000.
  2. All of the AM tracks were grayed out and completely unplayable.


All of the metadata is there except for artwork: title, play count, rating etc. But the cloud status is Error and updating the library does not help with that (done that a couple dozen times):



So on the one hand I do have the full backup of the library but then on the other hand I am unable to use that backup because it imports as incomplete and even whatever gets in is unplayable. I tried re-adding one of the grayed out tracks from AM and ended up getting a duplicate track whereas the original grayed out track cannot even be deleted from Music.


Any advice is deeply appreciated.

Posted on Dec 14, 2020 2:31 AM

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Dec 17, 2020 12:11 PM in response to mainoffend3r

Hello mainoffend3r,


It sounds as though you've switched the country/region of your Apple ID, and no longer have access to some songs. To clarify, are these songs you've downloaded from the Apple Music catalog, or purchased through the iTunes Store? If these were songs purchased through the Apple Music catalog there is a possibility that the songs may not be available in that country/region. The catalog does vary by each country/region. If the songs are available, but showing as grayed out you may have to delete and redownload the tracks.


You can find some great troubleshooting steps for when songs are grayed out in the following article.


If your songs are grayed out


Have a great day!

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Restoring music library after Apple Music cancellation

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