Sync issue in apple notes from latest mac os big sur doesn't work after notes importing

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Sync issue in apple notes from latest mac os big sur doesn't work after notes importing

Hi all, I have been trying to import my notes from evernote file to apple notes on my macbook pro with big sur latest available version (11.0.1). Importing itself working good but synchronisation with all my icloud linked devices haven't done even after 24h+. But in case when I delete all notes and trying to create new note on macbook it works as expected. If I try to do the same after importing, sync doesn't work. So for me it seems sync is crashing on some specific imported note. Could somebody report this issue to Apple? It blocks me to relocate from evernote to apple notes. Thanks in advance.

Posted on Dec 14, 2020 4:55 AM

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Answer 1

cp from OH

Community Specialist

Dec 31, 2020 4:43 PM in response to volodymyr.rogoza

volodymyr.rogoza,

Got it. With the issue only happening when trying to import from Evernote, you will want to reach out to them to look into the issue of syncing notes from their app with the Notes app on your device: How to contact an app developer

Thanks again for using Apple Support Communities.

Take care.

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Answer 2

Dec 17, 2020 1:15 PM in response to volodymyr.rogoza

Hey volodymyr.rogoza,

We understand that you're having an issue importing your Evernote notes into the Notes app. Researching we do see that if a note isn't converted, it's removed during the import. That can be found under "Importing from Evernote" here: Import your notes and files to the Notes app

After importing, do any alerts appear when they're syncing over or do they just not appear on your other devices? If you visit the iCloud website, do they appear there?

You may also consider reaching out to Evernote support: Evernote Help & Learning

Keep us posted.

Take care.

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Answer 3

MoonJ.

Community Specialist

Dec 30, 2020 4:22 PM in response to volodymyr.rogoza

volodymyr.rogoza,

Those are great details. Were you able to reach out to Evernote to look into the sync issue? This could also be what's causing new notes to not sync. If you have, and the Evernote issue is resolved, do you use any security software with your Mac? If so, does disabling or removing those apps help? Do other iCloud services sync as expected?

Keep us posted.

Thanks!

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Answer 4

Dec 30, 2020 5:41 AM in response to Nicholas_B2

hi Nicholas_B2, thanks for the response.

answering your questions:

>After importing, do any alerts appear when they're syncing over

no

>or do they just not appear on your other devices?

yes

>If you visit the iCloud website, do they appear there?

no

moreover, when after that sync issue I am trying to create new simple note from macos, it does not sync anymore.

also I've updated to latest macos and ios/ipados and the problem is still here :(

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Answer 5

Dec 31, 2020 12:13 AM in response to MoonJ.

Hi MoonJ, thanks for the answer,

>Were you able to reach out to Evernote to look into the sync issue?

I do not have any issues with Evernote itself, all works as expected inside this app, so I am not sure for what I should contact them?

>do you use any security software with your Mac? If so, does disabling or removing those apps help?

no, I don't use any additional security software. If I remove imported notes and create new one simple note on macos apple notes, it works as well. So it looks like the issue somewhere in importing Evernote notes.

>Do other iCloud services sync as expected?

yes, all works as well.

Also I have tried importing the same notes file via ipados (share from Files app to Notes app) and it's actually stuck and never completed. I can share the file with notes lead to the issue, but not on the portal.

BR.

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Sync issue in apple notes from latest mac os big sur doesn't work after notes importing

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