How to reset when NOTHING works?

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Level 1

8 points

How to reset when NOTHING works?

Please help. I was trying to charge my phone with my computer but something happen and now my phone have a frozen message that says "Allow this device to access photos and videos?". I can still see all the texts and calls coming in the back but none of the button respond. Also if I try to use the volume up, volume down and sleep/wake button but it doesn't let me swipe. To make things worst I cant access Itunes because when trying to log in it sends the code to my phone but because I cannot access my texts I am not able to get the code either. HELP!

iPhone XS, iOS 14

Posted on Dec 14, 2020 3:34 PM

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Answer 1

shoeluvr13

Level 6

18,697 points

Dec 14, 2020 4:34 PM in response to jogutier

That's SOS ( Use Emergency SOS on your iPhone - Apple Support ) and only supposed to happen if you hold the side button and volume buttons at the same time.

Instead, quickly press Volume Up and release > immediately press Volume Down and release > quickly press the side button only and keep holding it on its own until the Apple logo appears.

If SOS auto enables again doing this, is there any physical or liquid damage to the phone?

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Answer 2

jogutier Author

Level 1

8 points

Dec 14, 2020 4:39 PM in response to shoeluvr13

Thank you so much!!! I’ve been doing it wrong for hours! You save me.

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Answer 3

shoeluvr13

Level 6

18,697 points

Dec 14, 2020 4:04 PM in response to jogutier

Retry forced restarting. Take off any case then quickly press volume up > volume down > sleep/wake, but when you press the sleep/wake button do not let go until you see the Apple logo, even if the slide to power off option appears.

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Answer 4

jogutier Author

Level 1

8 points

Dec 14, 2020 4:15 PM in response to shoeluvr13

Thanks for replying but I already did and it started to make an "alarm like" sound that ended up calling 911!!! Crazy.

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How to reset when NOTHING works?

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