Apple Watch Hand washing start and finish chimes not working

Yep, I still don’t have chimes. And, the haptic is so faint I can barely feel it. I’m on iPhone ver 14.4 and watch ver 7..3. I have spent hours back and forth with Apple tech support checking and verifying settings but they were of no help. They would not confirm or deny that this is a bug! C’mon guys. It used to work flawlessly, then it broke.

One thing they DID confirm was that the ‘start’ chime has been removed. Why? Who knows!

it seems silly to spend so much time and energy on such a small issue but dang, this ‘was’ a really helpful little addition for an out of control pandemic. It’s not that we “need” the app. It’s that it was working perfectly and then it broke and Apple isn’t taking responsibility or admitting it’s a bug.

They even went so far as to agree to send me a new watch. If I pay $79 (apple care plus). For a software bug??

Anyway, the support people said if enough people call or enter a support ticket on this, it will help get developers to look into it quicker. Just bringing it up on discussion boards won’t help.

I think I’ve spent enough time on this to last a lifetime 😊. Hopefully, they’ll fix it. Soon.

Bitzer74:

Apple Update borked the handwashing app in 7.1. We are *as of today* on Watch 7.32 and STILL NO FIX. Apple has been aware of the issue since the original update and to date, has done NOTHING.

Arct1cw0lf-g4m1ng:

To date, nothing has been done to alleviate these handwashing app issues. Suggestion since the watch is new--contact Apple Support and demand a new watch or an explanation as to why it is not working out of the box.

Best wishes and luck.

Same here. Never had start chimes, and now the end chimes are gone, too. The “All Done” at the end of the 20 seconds is now too small to see. C’mon, Apple. Don’t give us a useful feature and then break it with an update.

Same here. Watch 6. iOS 7.2. The start chime is completely gone and the end chime is intermittent but mostly doesn’t play. The end vibration is also very light and can barely be felt when washing hands under full stream. This applet started life as a nice little feature. Too bad they broke it.

I have a different issue with my series se, my handwashing app doesn't work at all. I did everything online to solve it but nothing. The watch is brand new as of yesterday from att. Was wondering if anyone has figured it out or not.

I have so many apple devices, Iphone12, Ipad, apple watch, airpods, even got the homepod. But I am seriously fed up with this hand washing not working properly. Spoke to customer services so many times they just keep saying it'll be fixed in next update and it never is, they broke this with the first update after introducing the feature. Getting that fed up thinking of switching to android see if there service is any better! come on Apple FIX IT please!!!!!

lshmegreg:

Not only do I feel your pain, but I am beginning to feel the same as you. am in the cycle to purchase both a new phone and a new watch! Android is looking better every day— Suggest you investigate the new OnePlus phones AND watch.

Best wishes.

Same here. Watch 5– sometimes works, sometimes doesn’t.

sad to see this helpful feature is now completely fubar.

Just installed 7.3 update. Chimes still not working correctly.

Precisely. Apple does not, and never has, kept an eye on these forums. Have been a member on these forums for decades.