Apple music

Question

Apple music

I cant continue my student music subscription and a error is coming like in the below photo

Posted on Dec 15, 2020 8:47 AM

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Answer 1

cp from OH

Community Specialist

Dec 20, 2020 7:41 AM in response to TharukaGimhana

Hi TharukaGimhana,

Thanks for the follow up! If you contacted UNiDAYS to complete the verification on their end and now need to work with Apple, you'd want to contact the Apple Music support team directly.

You can connect them here: Get Support

Cheers!

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Answer 2

Dec 19, 2020 6:14 AM in response to MoonJ.

please help me to get my student music package because unidays saying that apple is responsible and apple is saying that unidays is responsible. This is very unfair because as I couldn’t able to pay my student package 2 months you have removed my student package

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Answer 3

MoonJ.

Community Specialist

Dec 18, 2020 2:45 PM in response to TharukaGimhana

Hi TharukaGimhana,

We understand you need to re-verify your student subscription. We're happy to help.

So based on the image you included, it looks like they were unable to verify you through the app and you need to contact UNiDAYS support to complete the verification. Here's their contact support page: Contact Support - UNiDAYS

We hope this helps. Take care!

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