Lost files after uploading to iCloud and Big Sur update

A few weeks ago, I went to update to Big Sur. At the time, my MacBook Pro didn't have the space, so it suggested uploading documents to the iCloud Drive. Not going to lie, didn't make a back-up of the files, as I didn't expect any difficulties. Fast forward after the upload and upgrade to Big Sur - I have lost a lot of files, primarily Microsoft Word and Excel documents. Since I didn't do my due diligence and make a backup prior to the upgrade (in my defense, I thought that was the purpose of the iCloud Drive), I took my medicine and started the process of rebuilding and relocating old files through email searches.


Last night, the MacBook Pro did a new Big Sur update in the middle of the night. I have once again, lost all of the files that I had rebuilt. Not only are they off of the desktop, they have been removed from the iCloud Drive. I logged into iCloud and looked at the "restore files" option, but there were only two files identified.


Any suggestions or even a Hail Mary would be appreciated.

MacBook Pro 15″, macOS 11.1

Posted on Dec 15, 2020 10:34 AM

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Dec 18, 2020 5:53 PM in response to tpthinnes

Hello tpthinnes,


Welcome to Apple Support Communities. We understand that you lost some of your files after updating to Big Sur. Your number one defense against losing content is to have a backup of your device. This simple step can be so handy. We understand the importance of retrieving those files, and we'd be happy to look into this with you.



This could have happened because iCloud Drive had the Desktop/Documents folders setting toggled off during the update.


To get started, let's try the following steps:

  • Double-check your Finder preferences to ensure iCloud Drive is turned on.
  • Go to: System Preferences > Apple ID > iCloud and selecting the options button next to iCloud Drive. Then turn on Desktop & Documents Folders.


Please check out the information in the following links:


Set up iCloud Drive

Access your iCloud content on your Mac

Add your Desktop and Documents files to iCloud Drive


We hope this information is useful. Kind regards.

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Lost files after uploading to iCloud and Big Sur update

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