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Level 1

11 points

macOS 11.1 update hanging

Hello dear community,

yesterday macOS 11.1 was released. I'm having quite a big issue with the update and I would like to hear if anyone else is having the same problem. It is as follows:

The update is downloading properly but during the preparation-process its getting stuck at "10 minutes remaining". And its hanging there for like three hours right now. I already had the same issue yesterday when I was tying to install the update for the first time. Meanwhile I restarted my MacBook twice, which didn´t solve the problem.

So if anyone has or had similar appearances, please tell me how you solved it, if you solved it.

Thank you and have a great holiday season :)

(I am using a MacBook Air 2019)

Posted on Dec 15, 2020 12:05 PM

Best reply

Jeffdoehring

Level 1

63 points

Posted on Dec 15, 2020 2:45 PM

Your hardware and software is fine. I would make sure you have all external devices unplugged, hold the power button until the computer turns off, then wait 10 seconds and turn it back on. I am not sure, but I do believe when that the hang is a hang during OS install, is due to doing checking out for errors before installing. When you restart by theory, that should resolve it. If restarting doesn't work, turn the laptop off, wait ten seconds and then restart while holding down Command-Option/Alt-R keys which will put you in recovery mode and boot the computer from the internet. Once booted from the internet, use Disk Utility to repair the disk. DO NOT ERASE, just repair, then restart and see if the install will finish.

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33 replies

DAniBose

Level 1

4 points

Jan 5, 2021 4:09 AM in response to ChrisGaddAMS

Boot in safe mode and try to run the update. It will take some time at 10% and 5 %. Be patient...it will lead to reboot message and rest of the process is same.

P.s. This I am suggesting after trying all the methods mentioned in this thread. Good luck!

Jan 17, 2021 6:58 AM in response to gadams-cr

I have tried all the advice on this string. Booting in safe mode takes me briefly back to the installation but then to the recovery page with the four options

Restore from Time Machine

Reinstall Big Sur

Safari

Disk Utility

But I cannot select any of these because the cursor arrow is frozen at the very top right of the screen. I am stuck. Help please from anyone?

Jan 17, 2021 7:16 AM in response to ChrisGaddAMS

I fully backed up my mac on an external drive before commencing the upgrade to Big Sur which then failed but I cannot wipe my hard drive because there is no way now of getting to it despite trying everything recommended on this string. How did you manage?

Jan 17, 2021 8:59 AM in response to octavia2004

I was able to do the upgrade by accessing it from the app store. I had tried doing the upgrade for a couple of weeks by clicking on the notice I got when I booted. It took about 30 minutes but went flawlessly.

Jan 18, 2021 4:49 PM in response to Jeffdoehring

Brand new out of box M1 Mac Air and all went well until the Big Sur 11.1 update. Not sure the above is going to work for me. he air is stuck actually installing the update. Progress bar is sitting at 4/5 full for the last 1/2 an hour. Hope this is not going to wind up being a big pain. Please advise.

Dec 15, 2020 12:07 PM in response to Jan_Weiss

What is the year and computer you are trying to install it on as well as RAM configuration?

Jan_Weiss Author

Level 1

11 points

Dec 15, 2020 2:24 PM in response to Jeffdoehring

It’s a 2019 MB Air with 8GB RAM

Dec 15, 2020 8:20 PM in response to MWoody

By Big Sure recovery download, do you mean you reinstalled the macOS?

Dec 15, 2020 8:23 PM in response to gadams-cr

No, simply do a repair disk, after completed restart the computer and the install should continue with no issues

MWoody

Level 1

4 points

Dec 16, 2020 12:59 AM in response to gadams-cr

Yes, that's correct, MacOS was reinstalled during the recovery process, including the 11.1 update.

Jan_Weiss Author

Level 1

11 points

Dec 16, 2020 1:03 AM in response to Jeffdoehring

That worked. Thank you very much! :)

Dec 16, 2020 2:35 PM in response to Rich Cunningham

I have two MacBook pro's. The problems are on my newest, 16" 2019 MBP with 16gb of ram, my older 15" 2017 MBP installed with no problems.

Dec 25, 2020 5:08 AM in response to gadams-cr

Hi gadams-cr,

I have tried everything too. Could you show me the steps you did in order to do the update please?

Thanks.

Max

Dec 25, 2020 5:47 PM in response to gadams-cr

For some reason I can't boot into the Safe Mode. I don't think I have a firmware password set.

Dec 28, 2020 12:45 PM in response to Jan_Weiss

I’m having the same issue with the preparing Mac OS at 10 minutes also. This is a brand new MacBook Pro M1 2020 computer. It Hass to be in the update that’s having a problem.

macOS 11.1 update hanging