macOS 11.1 update hanging

Hello dear community,

yesterday macOS 11.1 was released. I'm having quite a big issue with the update and I would like to hear if anyone else is having the same problem. It is as follows:

The update is downloading properly but during the preparation-process its getting stuck at "10 minutes remaining". And its hanging there for like three hours right now. I already had the same issue yesterday when I was tying to install the update for the first time. Meanwhile I restarted my MacBook twice, which didn´t solve the problem.

So if anyone has or had similar appearances, please tell me how you solved it, if you solved it.

Thank you and have a great holiday season :)


(I am using a MacBook Air 2019)

Posted on Dec 15, 2020 12:05 PM

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Posted on Dec 15, 2020 2:45 PM

Your hardware and software is fine. I would make sure you have all external devices unplugged, hold the power button until the computer turns off, then wait 10 seconds and turn it back on. I am not sure, but I do believe when that the hang is a hang during OS install, is due to doing checking out for errors before installing. When you restart by theory, that should resolve it. If restarting doesn't work, turn the laptop off, wait ten seconds and then restart while holding down Command-Option/Alt-R keys which will put you in recovery mode and boot the computer from the internet. Once booted from the internet, use Disk Utility to repair the disk. DO NOT ERASE, just repair, then restart and see if the install will finish.

33 replies

Dec 17, 2020 6:08 PM in response to gadams-cr

I finally was able to get update 11.1 installed!

I tried many times the solutions stated here. Booting into recovery and running disk utility. This I've done daily in hopes that it would finally work. I never got an error on disk utility.

I tried running the update several times, let it run and the furthest it would get to was to 10 mins pending in preparing the update.

I even found a thread somewhere that suggested running the update from terminal, running this command:

sudo sh -c "softwareupdate -ia && reboot", but on this method it would get to a maximum of 75% download.

I tried mostly at home, I even tried at the office, as someone suggested.

Today, I tried going into safe boot, starting the computer while holding the shift key. It finally worked on the second try. It took a very long time doing the download, but then it went to 15min remaining, then quickly to 10, stayed there for a while. I was about to throw in the towel when the progress bar started moving and it went to 5 mins. I decided to let it run to see what would happen and it finally went to done and the popup indicating that the computer would restart in 1 min came up. After that, all went as it should have since the beginning.

I don't know if it was luck, but one thing I did notice while I was in safe boot mode, is that the fans never kicked up as it would each time I ran the update before.

I've never had anything like this happen to me ever, I've been using Mac ever since they migrated to Intel 15 years ago.

Hope this helps someone.

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macOS 11.1 update hanging

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