Level 1

13 points

New M1 mac mini crashes for no apparent reason???

Never had an issue with my Mac mini 2018 but this new Silicone M1 keeps crashing on me. It does it with FCPX, Compressor, Toast and just now on this website with Safari running alone. I did the migration from the old Mac to this new one so it's the same software I had before. It goes into "slow motion" spinning wheel and has to be rebooted to reset software issues. It then takes a long time to shut down but restarts quickly. I can't begin to describe the work around I have go through to get a video on a DVD.

Just to make things interesting the mouse goes "invisible man" It's there and you can click on things but you can't see a mouse until you reboot. My external Blu-Ray burner used to work fine but it now spits out expensive coasters. DVDs that do burn often show up as empty boxes on the desktop and clicking on them is a challenge. Essentially you have to "box" them with the mouse and drag them to the DVD player app. Anyone else having similar issues?

I "send to Apple" all those "Problem Reports" hoping it helps develop fixes for everyone. The Mac is three weeks old and I'm somewhat disappointed. I wish I hadn't sold the 2018 Mac mini last week, I'd return this one. Now I have to live with it.

Any suggestions on any of these issues would be greatly appreciated. Thanks

Mac mini 2018 or later

Posted on Dec 15, 2020 2:49 PM

Top-ranking reply

Luis Sequeira1

Level 9

73,002 points

Posted on Dec 22, 2020 2:18 AM

1) You seem to have an "Antivirus One" application. Third party antivirus should not be used.

There is a lot of old stuff in there.

Kernel extensions that are old may cause problems. This may be even more complicated by the fact that these extensions were not only coded for an older version of the OS, they were for a completely different system architecture.

I would get rid of the EyeTV stuff - it cannot be used, anyway.

Also, the external SSD stuff by Samsung also should not be used.

Kernel Extensions:

/Applications/Wondershare Video Converter Ultimate.app

SystemAudioRecorder.kext (1.1.0 - SDK 10.6)

/Library/Extensions

Soundflower.kext (2.0b2 - SDK 10.10)

EyeTVAfaTechHidBlock.kext (1.1)

EyeTVCinergy450AudioBlock.kext (1.1)

EyeTVCinergyXSAudioBlock.kext (1.1)

EyeTVEmpiaAudioBlock.kext (1.1)

EyeTVVoyagerAudioBlock.kext (1.1)

SamsungPortableSSDDriver.kext (1.5.03 - SDK 10.7)

SamsungPortableSSDDriverX.kext (1.5.09 - SDK 10.12)

SONYDeviceType04.kext (1.4.0.11070 - SDK 10.9)

~/Library/Services/ToastIt.service/Contents/MacOS

TDIXController.kext (2.0)

In the Finder, press Command-Shift-G and type or paste

/Library/Extensions

and drag all the EyeTV files to the trash, and the Samsung ones. Enter your password when requested, then immediately restart your mac.

3) Several of the Intel applications that you have seem to be not fully working under Rosetta, the report mentions several Rosetta errors.

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Similar questions

34 replies

Dec 22, 2020 8:00 AM in response to Reno Man

~/Library is the Library folder inside your home folder, not the general Library.

You can go there the same way: press command-Shift-G and type or paste

~/Library/Services

The tilde makes all the difference.

rbetkey

Level 1

8 points

Dec 28, 2020 2:56 PM in response to Reno Man

I just have my first crash. Very upset! had my M1 Mini for 3 weeks. This is total crap!

Not updating the OS just weeks after you get a new computer should cause a crash.

Really starting to regret buying this machine

Kurtster

Level 1

13 points

Jan 30, 2021 11:00 AM in response to Luis Sequeira1

Thanks for the reply and sorry for having to ask this, but why are all the answers here telling people to buy something?

Sounds kind of scammy. It may be a helpful tool but I came to the Apple forum so that Apple knows there's a problem.

I shouldn't have to buy a piece of software for a brand new computer to work. Someone from Apple needs to read this stuff and suggest a solution.

Mar 10, 2021 4:28 PM in response to Reno Man

@Luis Sequeira1

My Mac Mini 2020 keeps crashing. First a green screen or some very pixeled display (see attached screen) then the system reboots.

In rare cases, I get not a green screen and something more like this ( see attached screens as reference).

In this case, I have to manually restart the device because it stays frozen

Could you give some direction?

Kind,

Daniel

Etrecheck Report

Mar 16, 2021 12:32 PM in response to Kurtster

Me too, major regret buying this Mac with the new chip! What a mistake! My old computer works so much better. It crashes with nothing running but the screen saver!! What an expensive paperweight this thing really sucks!

Mar 16, 2021 6:14 PM in response to d33squar3d

Let's see how this evolves. Sure, new devices and technology still can have some flaws but this is not acceptable for Apple's quality standard. As mentioned before, if they need a beta tester you can't put this on customer's that actually pay for that device, and yes d33squar3d would be quite an expensive paperweight on the desk.

Mar 17, 2021 8:30 AM in response to Luis Sequeira1

Luis Sequeira1

Yesterday I was brave enough to update to OS 11.2.3 and this is what happened during the update.

Update was downloaded and started. All of a sudden everything crashed (see error report attached).

System restarted, I had to initiate the Update again. While installing this happened. (See video 1) https://youtu.be/PdsVisN_B0A

I waited for some time switched off the monitor, first got a black monitor, then this happened (See video 2) https://youtu.be/NTWGwfo1OCU

Any idea in what direction that could go Luis, so I get a better idea of what to tackle when talking to Apple Support?

Error Report

Reno Man Author

Level 1

13 points

Dec 19, 2020 10:57 AM in response to MoonJ.

Thanks. Im already in contact with support and we're having difficulty with it. Discussion with engineers next.

Reno Man Author

Level 1

13 points

Dec 21, 2020 4:02 PM in response to Reno Man

PS. While we're at it, how can you tell which apps are 32bit? Apparently there are a lot of them on my Mac...

rbetkey

Level 1

8 points

Dec 29, 2020 2:15 PM in response to Luis Sequeira1

Ok im starting a new thread now. Thanks

Kurtster

Level 1

13 points

Jan 24, 2021 3:18 PM in response to Reno Man

Mine is doing the same thing. It's getting really frustrating.

Kurtster

Level 1

13 points

Jan 29, 2021 8:40 AM in response to Reno Man

Every night.

Here's my latest crash report.

Crash report

Kurtster

Level 1

13 points

Feb 2, 2021 2:59 PM in response to Luis Sequeira1

Sorry, and thanks. I googled Etrecheck and it brought me to a website to buy it. Didn't see anything about a free version on the App Store. Looking into it now.

Feb 26, 2021 2:14 AM in response to Kurtster

Mine as well🙁 closing safari with 3 taps open and I have to push the power button for a new start. Bought my mini m1 4 weeks ago

Mar 11, 2021 9:20 AM in response to Luis Sequeira1

Thank you very much for your time checking on the report.

Could you specify the hardware problem you might see?

What would be the next step for me?

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New M1 mac mini crashes for no apparent reason???