IPHONE 12 pro Max camera Lens cracked

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Claudia125r wrote:

They told me you can’t replace the camera back screen you need a whole new phone ?

If “they” means Apple Support, then you have received your answer.

My 12 Pro Max had an entirely cracked back screen within 3 days. It appeared to come from the weakest link which was the camera. I had my iPhone X for 3 years without a crack. In fact, I don't think I've ever broken or cracked a screen. I took it back and paid $99 and got a new one. This time I invested in a screen not only for the front, but also for the back and the camera. Within 2 more weeks, my camera screen is totally cracked again. This is obviously a defect of the iphone 12. The repair people say it is a HUGE probelem. Only for hte customer of course bc Apple know we will all pay the $99 additional dollars each time for a new one. I hate APPLE.

I was told it was a problem but not a BIG enough problem for them to come up with a solution were we won’t have to pay $600 w/o Apple care or $100 w/ it

I’ve had 2 cracked lenses in 3 months. So frustrating. I bought an after market cover .

there was no way to fix mine either, phone was replaced for free

Apple support is absolute trash. Same thing happened to me and all they will do is charge me $600 to repair. Rude AF personnel as well.

Need to get my camera lense repair. I have a crack in it. Do not know how and why. I have apple care. Thanks, AA

This is an obvious flaw in the device. I’ve had my phone replaced once and 2 days later it was cracked again. I have apple carr and paid $100 for the replacement. I’m not wanting to do it again. What the **** Apple?

They told me you can’t replace the camera back screen you need a whole new phone ?

It is a huge problem with this model. I mean look at the camera lenses. THere is no way to protect them. They are the weakest link and by design.