Apple Support

I have received approximately 15 calls from Olivia saying she was from Apple support. She said my iCloud account looked suspicious & left a phone number to call. Does Apple use this method to contact users?

iPhone 8, iOS 14

Posted on Dec 15, 2020 6:45 PM

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Telephone call received I just received a call, they stated they were from iCloud support and it is possible that someone breached my icloud account. Does iCloud support contact you by telephone?
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We have gotten at least 10 calls today from supposedly apple support saying our icloud account has been breached. We have gotten numerous calls, supposedly from Apple support, that our icloud account has been breached. Is this a scam and is there a way to contact Apple to see the validly of these calls?
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Molly from iCloud support calling on Home Phone Hi there. I just started here to talk about a call that has been really annoying me. Today, like 4-6 times today in just less than 2 hours, someone named Molly from Apple support called us on our home phone (yes, my landline. not my cell phone.) saying that there was a breach in my iCloud account. They strongly recommended that I press one to connect to an Apple support advisor, and that's what I did. And after waiting about 2 minutes, they hung up on me. I'm pretty sure this "Molly from iCloud" will probably more than likely call again, but I'm not entirely sure whose iCloud they're referring to. None of us use Apple devices any more, and I don't know if it's actually Apple, or if it's just some person trying to steal our information more than anything else.
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1 reply

stedman1

Level 10

264,382 points

Dec 15, 2020 6:46 PM in response to Kyfan1938

Apple does not make such calls.

All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed.

Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

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