iOS14.2 Update caused Audio and Google Login Issues

Question

iOS14.2 Update caused Audio and Google Login Issues

Our school uses PlayPosit.com for videos with interactions. Prior to iOS 14.2 update, we never had audio issues. Now when students attempt to play the video in Safari there is no audio even though the video has audio and sound is turned up. We have done the usual troubleshooting with updating all apps and doing hard reboots of iPads.

We have tried using Chrome as the default browser and can get the audio to play using Chrome. However, students must Clear the Cache and History each time as the Google Login will not work if the student has ever logged in on their iPad in Chrome. Even with an incognito window, they must empty cache each time. You can imagine the issues with having over 400 students needing how to learn how to do this during a pandemic. Here are 2 videos I have created to show the problem in Safari and Chrome.

https://youtu.be/2qZ61Wtuylo

https://youtu.be/lxR1TrfW4ik

iPad (6th gen) WiFi

Posted on Dec 16, 2020 5:53 AM

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Answer 1

Joseph_S.

Community Specialist

Dec 20, 2020 9:00 AM in response to Karl Schaefer1

Hey there Karl Schaefer1,

Thanks for reaching out to Apple Support Communities. We understand that you're having some issues playing audio on a specific website. We're happy to provide some assistance.

If this only occurs with this specific website through multiple devices and browsers, we recommend contacting the PlayPosit to see if they are aware of any issues.

We hope this helps.

Have a great day!

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Answer 2

Dec 21, 2020 4:42 AM in response to Joseph_S.

Hi Joseph,

Thanks for replying and after contacting the company as well as Apple, the company found the problem in their system. The problem is now solved. I am glad it is solved as it was a nasty bug with how it impacted our remote learning.

Best,

Karl

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iOS14.2 Update caused Audio and Google Login Issues

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