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Just bought a MacBook Pro 2020. I hear a noticeable click in the first bit while opening the lid as per video below
https://www.youtube.com/watch?v=2zvOjk9aS3c
Is it normal or should I bring it back to apple store for assessment?
Thanks
gleb185 wrote:
Just bought a MacBook Pro 2020. I hear a noticeable click in the first bit while opening the lid as per video below
https://www.youtube.com/watch?v=2zvOjk9aS3c
Is it normal or should I bring it back to apple store for assessment?
A clicking noise while opening the lid is no kind of normal that I know of.
On a brand new machine you have a limited 14 days to return for a full refund or exchange.
Call Customer Support (800) MY–APPLE (800–692–7753)
— free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
gleb185 wrote:
Just bought a MacBook Pro 2020. I hear a noticeable click in the first bit while opening the lid as per video below
https://www.youtube.com/watch?v=2zvOjk9aS3c
Is it normal or should I bring it back to apple store for assessment?
A clicking noise while opening the lid is no kind of normal that I know of.
On a brand new machine you have a limited 14 days to return for a full refund or exchange.
Call Customer Support (800) MY–APPLE (800–692–7753)
— free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
Brought it back to store and got a replacement - it was a defect.
Thanks
Clicking noise while opening the lid. Is it normal?
