I received an email from "Appleid@id.apple.com"

Question

Level 1

9 points

I received an email from "Appleid@id.apple.com"

"Dear XXXXX

The following changes to your Apple ID, xxxxxxxxxx@gmail.com, were made on 14 December 2020 at 10:59:16 GMT+8:

Security question(s) and answer(s)

If you did not make these changes, or if you believe an unauthorised person has accessed your account, you should change your password as soon as possible from your Apple ID account page at https://appleid.apple.com.

Sincerely,

Apple Support

I had not made any changes or accessed my account for any reason. The Apple email & email address looked legit. I opened my account in Safari to find that all my Apple ID info seemed intact & correct. I changed my password but am concerned why I would receive a notice like this from Apple when I didn't make any changes myself.

Please Advice

Thanks.

Posted on Dec 16, 2020 10:03 PM

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Answer 1

Dec 17, 2020 6:51 AM in response to Gillani55

Go to iforgot.apple.com.
Enter your Apple ID, then select Continue.
Choose the option to reset your security questions, then select Continue.
Enter your Apple ID password, then select Continue.
Follow the on-screen steps to verify your identity. The information you’re asked to provide may vary based on your account details and other factors. If you don't get any options to verify your identity, you can't reset your security questions at the moment.
Choose new security questions and answers, and select Continue.

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Answer 2

Dec 29, 2020 12:45 AM in response to Gillani55

Have you tried contacting Apple Support about it? They could help.

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Answer 3

Gillani55 Author

Level 1

9 points

Dec 18, 2020 10:15 PM in response to Pactricia666

After following instructions, I get option for "Reset Password". nothing mentioned related to changing security question.

after entering my Apple ID it gives me only one option related to password.

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Answer 4

Gillani55 Author

Level 1

9 points

Dec 28, 2020 1:17 AM in response to Eric Root

yes. i had changed the password but my security questions are still the same means hacker can change my password anytime . :(

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Answer 5

Gillani55 Author

Level 1

9 points

Jan 1, 2021 1:36 AM in response to Pactricia666

contacting them right now.

appreciated your replies & concern. :) thank u so much

stay blessed. will update here if i got solution.

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Answer 6

Dec 17, 2020 2:05 AM in response to Gillani55

The sender's email address is legitimate.

You will always get confirming emails from Apple for changes related to your Apple ID and/or iCloud account. And if you did not recognize these changes, it's good to know that you already changed the password. But you should also update your security questions.

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Answer 7

Gillani55 Author

Level 1

9 points

Dec 17, 2020 2:31 AM in response to Pactricia666

Dear Pactricia,

Thanks for your reply but now problem is that the questions are already changed in different language which i can't even read. if somebody has changed them then do i need to change my password daily because without changing questions that person can again access my id. :( how can i change security questions without answering them?

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Answer 8

Ptaxey

Level 6

8,089 points

Dec 18, 2020 3:24 AM in response to Gillani55

There is also a more modern way to protect your account, called two-factor authentication. It's useful against a lot of scam techniques. Check out some of the ways and don't forget to read about 2FA:

Two-factor authentication for Apple ID - Apple Support

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Answer 9

Eric Root

Level 10

685,251 points

Dec 19, 2020 11:45 AM in response to Gillani55

Can you change the password?

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I received an email from "Appleid@id.apple.com"

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