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User profile for user: clevrgrl
clevrgrl Author
User level: Level 1
11 points

iphone sync stuck on syncing photos (step 6 of 6) waiting for items to copy

I have an iphone 8 and a MacBook Pro (Early 2015), iOS version 11.1. Both have been updated and restarted. I connected my phone to my computer (by wire) to sync, and the sync is stuck at "syncing photos (step 6 of 6) waiting for items to copy" I tried changing the settings and re-syncing, I also tried unselecting photos & syncing, and then reselecting photos & syncing, and that just ended up deleting all my photos from my phone. I have TONNES of storage space on my phone. I do not want to use the cloud (I don't want to pay for it). can someone please help me! TIA

Posted on Dec 17, 2020 7:17 AM

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User profile for user: MichelleT18
MichelleT18
User level: Community Specialist

Dec 20, 2020 11:31 AM in response to clevrgrl

Hi clevrgrl,


We understand that it's taking your MacBook Pro quite a bit of time to sync photos to your iPhone, and we're glad you reached out here in Apple Support Communities.


To clarify, are you wanting to sync photos from your MacBook Pro to your iPhone, or the other way around? The reason we ask is that the sync process in Finder is a single-direction transfer that copies your photos from your Mac to the iPhone. Depending on the amount of data being transferred, this could take some time. We have more information at Use the Finder to sync your iPhone, iPad, or iPod with your computer


When photos are synced from your Mac to your iPhone, they can't be deleted from the iPhone itself, you would need to deselect the photos in Finder and then sync again. This is why when you deselected the photos on the Mac and synced again, the photos were removed from your phone, and is expected behavior.


If you're taking photos on your iPhone and want to transfer them to your Mac, you'll want to follow the steps in Transfer photos and videos from your iPhone, iPad, or iPod touch


If you have any other questions or concerns, please let us know.


Have a great day!

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User profile for user: clevrgrl
clevrgrl Author
User level: Level 1
11 points

Dec 22, 2020 6:22 PM in response to MichelleT18

I am trying to get the phones on my Mac to my iphone 8. They *used* to be there, but most recently when I connected my iphone to my Mac (to transfer some recent pics to photos), the pics disappeared from my iphone. I can't make them sync to my phone now. I even tried restoring my phone to factory settings and re-syncing to a back up.


As well it's not that it's taking quite a bit of time. The sync finishes, and even though i've checked "sync all photos and albums" My photos are not on my phone anymore.


Also I tried deselecting and reselecting photos AFTER the photos randomly disappeared from my phone. They did not get removed from my phone because I deselected them.


Please help

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iphone sync stuck on syncing photos (step 6 of 6) waiting for items to copy

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