Dropping Ethernet Connection on Big Sur

I have a 2020 27" iMac running Big Sur 11.1. I have hard-wired ethernet from my modem to my iMac with a gigabit connection AND also a Wi-Fi connection as well. Ever since I downloaded Big Sur I lose connection to the internet 1-3 times per day for no apparent reason. I can still access the internet on other devices, so it's not that. It's just the iMac that loses the connection. If I restart the iMac everything is fine until a few hours later when it will lose connection again for no reason. Any ideas? Thanks!

Posted on Dec 17, 2020 11:48 AM

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Posted on Mar 28, 2021 12:02 PM

Yes, turning on Wifi only does work. However, this isn't workable for me. I have a much faster and more reliable ethernet connection, so prefer that for every reason someone would want this. I also require Wifi to be turned on for location services to work properly. Therefore, I need them both.


This worked prior to Big Sur; I just want it to work again.


As I said, I resolved my issue by switching to a different ethernet adapter that is connected via a Thunderbolt bridge vs. USB-C. With this interface, I'm able to use both ethernet and wifi together without any issue.

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209 replies

Apr 14, 2021 12:02 PM in response to KingBowler

@KingBowler: agree with your point about Apple Engineering monitoring these posts. Big Sur has been out for 5 months now, and this is still an issue.


Also, like you, I *need* Wifi on for location services, and to enable Apple Watch unlock for the Mac.


Agree that this is an issue with the OS, or driver versions needed to work with the OS. Whatever it is, it needs to be fixed. I think there's no shortage of instructions from users in this thread to enable Apple engineers to recreate the problem.

Apr 21, 2021 9:23 AM in response to Zsoldier

There may be an additional issue with external ethernet adapters, but many of us are having the problem with the built-in ethernet in Mac Mini's and iMacs, so it is not necessarily anything to do with your external adapter. It seems to me more likely to be a change to the ethernet "core" code in Big Sur vs. all older OS X versions. I am guessing it was somebody's idea to improve security that has this bad side effect.

Apr 21, 2021 2:28 PM in response to Murphy5156

Thanks you, @diegoicosta, because based on your post, I also decided to buy a different docking station and it solved my connection problems. I went for the CalDigit TS3 Plus Dock and bought it at the Apple Store. Instead of USB-C, it uses a Thunderbolt 3 connection with the MacBook which some on this forum indicated would be one of the keys to resolving the issue. Well, apparently it does because all network tests run at full speed now all of the time, no more drops to 90Mbps. I can sleep and wake my MacBook and on it goes at top-speed (in my case 512Mbps external internet (speedtest) and 1Gbps internal network to NAS. I have tested the speed many different times over the multiple days since I installed the dock and the results are at max. speed and 100% stable and consistent at all times. Yay!


BTW, for business travels I also bought the portable version CalDigit Thunderbolt 3 Mini Dock. Did less testing but it uses the same Thunderbolt technology and all the tests I did run with it were the same as with the TS3 Plus: exact same speed and stability. Great product.


For those of you who want to buy the dock also, let me share my experience with the monitor. It is immediately recognised and runs plug & play (no additional software required) - but if your monitor is connected with HDMI instead of DisplayPort, make sure you have an ACTIVE DP-to-HDMI adapter or cable. I had an old passive DP-to-HDMI cable at hand so I tried it first but that didn’t work, you really do need the active version. I got the CalDigit one (link) and it solved the problem.

Apr 28, 2021 9:55 AM in response to jjfromn

Noticed some updates on this forum today which triggered me to provide a further update on my experiences since I started using the CalDigit TS3 Plus Dock. With now one more week using this Thunderbolt solution. I can confidently say that I have tested all scenarios repeatedly now: Extended very long online hours, Sleep and wake the MacBook, Shutdown and startup or Restart it and the results remain rock solid: stable and consistent top speeds to my NAS and external internet. I also upgraded MacOS Big Sur to 11.3, no issues. Extremely happy and for me the case is closed.

I appreciate that this topic also covers other scenarios (MacBooks with built-in ethernet) and I cannot comment on that but for those who visit this forum with a similar scenario as mine (MacBook Air M1, Big Sur, docking station for Ethernet and other HW connections), the solution is clear now.

Jun 6, 2021 1:50 PM in response to mr_ggg

@mr_ggg first time you run it it’s normal for it to throw an error because the last two lines of the install script are in essence a reinitialization (disable then enable). On first run there is nothing to disable.


To properly check if it’s working go to /tmp in terminal, issue the command ‘ls -lat | head’ and towards the top you should see a log file timestamped to the last time the task ran, like below. It will not show in the active launchctl list because it runs on a schedule and finishes execution quite quickly.


-rw-r--r--  1 root   wheel  271 Jun  6 15:41 restart_en0.log


Once it actually does its thing and repairs the ethernet connection it will drop a second log file timestamped to when it detected that the en0 was malfunctioning:

-rw-r--r--  1 root   wheel   10 Jun  6 06:26 restarted_en0.log


Aug 4, 2021 6:45 PM in response to Zorba_le_grec

I have M1 notebook with Big Sur 11.2.3.

When Mac goes to sleep or shut down, the wired ethernet (via Aukey hub) does not re-connect. Unplugging and replugging the cable does not re-establish connection, If I disconnect the hub (c connector) from the Mac and plug it back, ethernet comes back up.

I will give the terminal kick a go..

usr/bin/sudo ifconfig en0 down

/usr/bin/sudo ifconfig en0 up


Aug 8, 2021 6:41 AM in response to Steffel

Curiously it seems (at least today) it doesn't totally break the network stack forever, but it does take a few seconds to recover. Accessing the NFS share via Finder causes the problem more readily than say straight ls at a shell.


So I ran Wireshark on the server holding the NFS share, which also hosts LDAP, and got the following: lots of spurious retransmissions. Something is getting quite unhappy here.



These start the moment Finder hangs. Given that it involves port 389, looks like in my case this is more related to LDAP rather than NFS, so time to check the Mac's OpenDirectory config. (Either way, shouldn't clog up the entire interface.) However I don't know how much useful information is here -- it could be that these retransmissions are a second-order symptom not immediately related to the root cause.

Aug 14, 2021 4:18 PM in response to Murphy5156

MY HARDWARE SOLUTION


So I had the issue with a USB ethernet adapter on a MBP (2019, 16"). It's the same disconnect issue that others are having, where I had to unplug/plug back in the USB ethernet adapter after a restart.


After reading through this entire thread (because this issue is REALLY annoying), I solved it by swapping out the ethernet adapter I was using (CableCreations branded, Realtek chipset) with a cheapo AmazonBasics branded one I had lying around (Asix AX88179 chipset). This adapter was NOT plug-and-play; I had to read through the Amazon reviews to find the chipset, and then Google it to find the site for the drivers (https://www.asix.com.tw/en/support), then fight with MacOS to allow me to install it... BUT IT WORKS! No more having to unplug/plug back in the adapter after a restart, and a relatively cheap (free, in my case) solution.


I hope this helps someone.

Dec 26, 2021 11:14 AM in response to Murphy5156

Have not been here in a long while. I have been using the scrip mentioned a few pages back, and have not had any problems in about 6 months. After so many updates of Big Sur I thought I would uninstall the script to see if anything changed. After two days my ethernet failed again. Interestingly, I also have WiFi on now since I use my Apple watch to unlock this computer. However, even with WiFi on I still could not connect to the web without disabling and reenabling the ethernet. So, I have reinstalled that script. This might be fixed in Monterey, but I had big problems ( unrelated to Ethernet ) after upgrading and had to downgrade back to Big Sur.

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Dropping Ethernet Connection on Big Sur

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