Strange audio echo on group FaceTime call

On a group FaceTime call with five members yesterday, when one member joined the call most of the rest of us heard his voice twice – once in sync with the video and a second time repeated slightly quieter about 2 seconds later, while one person only heard the delayed "echo" sound, after the video. He didn't hear his voice twice himself.


So we asked him to disconnect and called him again. This time, we each heard everyone else's voice twice, and also our own voices twice. This made conversation, obviously, impossible.


We were all using iMacs or Macbooks, no phones or iPads, and two of us are running Big Sur, the rest Catalina. The same group have used group FaceTime several times before with no problem.


This seems to be something different from the problem where you hear your own voice fed back via another participant's mic picking up sound from their speakers.


Anyone else had this problem? Any possible solution?


Cheers.

iMac Line (2012 and Later)

Posted on Dec 18, 2020 4:32 AM

Reply
4 replies

Dec 21, 2020 3:38 PM in response to W A Mozart

W A Mozart,


Thanks for providing those additional details. Because the issue did only occur when a particular contact had joined the call, it is possible that the issue was connection or network related.


If the issue occurs again when in a group FaceTime with the same contact, we'd recommend having them take a look at the tips listed in the previous article to see if that improves the issue.


Let us know if you have any other questions; we'd be happy to help.


Take care!

Dec 21, 2020 1:39 PM in response to W A Mozart

Hi there W A Mozart,


We understand you've been experiencing some issues with the audio echoing when on a FaceTime group call, and we'd be happy to help!


To get started, did the issue occur immediately after the specific contact joined the call? If so, it's possible that the issue may have been network related. For more details, check out the following link under, "If you need help with your connection or call quality" for help: If FaceTime isn't working on your Mac


Let us know if that helps.


Have a great day!

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Strange audio echo on group FaceTime call

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