Procreate stuck in "preparing video..."

I have been trying to figure out how to post an animation loop I made in Procreate to IG and FB.

I can't remember if this last time I tried a GIF or MP4 (I'm guessing MP4). But now the screen is black (with the words "preparing video" and has been for a day. I tried restarting iPad but that didn't work to get out. I just want to get back to working in Procreate, but can't figure out how to get around the black screen.

iPad Pro, iOS 11

Posted on Dec 18, 2020 5:29 AM

Reply
1 reply

Dec 21, 2020 1:44 PM in response to muke

Hello muke,  


Welcome to the Apple Support Communities. From your message we understand that your Procreate app is stuck in "Preparing Video."


Based on the information that the app has unexpectedly quit, you'll want to work through the troubleshooting steps which are outlined in this article: If an app unexpectedly quits, stops responding, or won’t open


All the best.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Procreate stuck in "preparing video..."

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.