Procreate stuck in "preparing video..."

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Procreate stuck in "preparing video..."

I have been trying to figure out how to post an animation loop I made in Procreate to IG and FB.

I can't remember if this last time I tried a GIF or MP4 (I'm guessing MP4). But now the screen is black (with the words "preparing video" and has been for a day. I tried restarting iPad but that didn't work to get out. I just want to get back to working in Procreate, but can't figure out how to get around the black screen.

iPad Pro, iOS 11

Posted on Dec 18, 2020 5:29 AM

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Answer 1

cp from OH

Community Specialist

Dec 21, 2020 1:44 PM in response to muke

Hello muke,

Welcome to the Apple Support Communities. From your message we understand that your Procreate app is stuck in "Preparing Video."

Based on the information that the app has unexpectedly quit, you'll want to work through the troubleshooting steps which are outlined in this article: If an app unexpectedly quits, stops responding, or won’t open.

All the best.

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Procreate stuck in "preparing video..."

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