iPhone 12 Pro Max Speakerphone cuts on out calls

I have had my iphone 12 ProMax for a few months. Both when using speaker phone or just normally talking on the phone, the people I am speaking with constantly tell me my phone cuts out. It goes silent for a few seconds and then comes back. My phone is used for business and this is very unprofessional and frustrating to me and clients. I've tried disconnecting from 5G and going to LTE, tried wireless calling on and off, and these don't help the problem. After reading all the other posts, I am convinced it is an iphone issue, not a cellular provider issue. I never had this problem with my 6s!! Why pay $1,100 for a phone that doesn't work reliably? Very disappointed and frustrated. I don't know if going to a genius bar 30 miles away would even be worth the trouble since, by reading so many other posts, it hasn't helped others.

Yes I have the same problem I just got apple 12 max pro and it is the speaker. My sister said she could hear me that I was breaking up. So I thought about it it seemed to be only when I was using speaker . So I took it off talk to my sister for a half hour and it was fine. So now what they need to address the speaker problem. I had this phone for 3 weeks.

I am having the same issues with my brand new iPhone 12 Pro. I use my speakerphone daily for work and this is very frustrating and unprofessional. For what we pay for these phones this is just unacceptable. Corrections/fix for the issue?

I purchased my 12 Pro Max on 3/12/2021 and am having the same problem. I had no idea about this issue (wish I had prior to purchase) until several people kept telling me I was cutting out while simply talking on the phone (not using speakerphone). I’m not very happy since the phone was $1,000. I was perfectly happy with my 10. Totally regret “upgrading”. I’m going to return the 12 but I’m not confident that a new one is going to miraculously fix the problem. I have friends and family who purchased the 12 back in October and have had no problem. Just doesn’t make sense. I hope Apple addresses this problem soon.

I have the same issue. iPhone 12 mini. Less than two weeks old. Have had this issue on almost every speaker phone call I've had. Two of people have iPhone 11s and both of them complained about me cutting out while on speaker phone. Made sure my finger wasn't covering the speaker, no mic holes blocked by case or anything else. This is super frustrating considering I have never had this problem with older models and these phones are quite expensive.

I am facing the same issue, this is very frustrating when I am trying to talk on speaker and people can not hear and always complain. I also noticed that it happened mostly on internet calls like whatapp call. It did not happen in case of regular calls done via cell provider. I am not sure if this helps to showcase the problem in a better way.

I am having same issue with calls on speaker cutting out for 30-45 seconds at a time. Sometimes it could also just be on the phone without the speaker. We could use a fix for this problem. Very frustrating. The folks on the other end are asking. So what phone you have ? They respond I guess I won’t buy that one then.

apple, please fix our phones and please stop the ad on 5G please.. my iPhone 6 was just as good. $1200 later, not impressed at all. The size is better the operations no good!

help!

I just bought my Apple iPhone 12 Pro Max. I conduct most of my calls on speaker phone. Since I’ve gotten the phone the caller on the other end says they can’t hear me or that I’m breaking up. Very aggravating!!! HELP

I have similar problems with my iPhone 12 Pro. Currently, I'm discussing with iPhone support team and waiting for the solutions. Hopefully, I can bring some good news back to you. Otherwise, it would be a very sad story.

Thanks for suggesting apple.com/feedback, which I have now done. I decided not to continue with support as I felt it was not good for me actually, and that it really is Apple's problem. Too many details were being asked of me in repeat calls and I had too many visits to the Apple store, but even so I really appreciate the people working in support - except one guy who inferred it was my problem, not theirs as their diagnostics found no issues. Well of course the diags found no problems as the problem has to be identified by Apple first. My 4th handset (12 mini, 12 mini, 12, now on 12 pro) seems to be a lot better, but people say it still cuts out here and there for a moment.

(Re. people dropping their phones - I got a military grade case to protect the phone, as I was advised the costs to repair are a concern. I think this was the right decision, but it means I don't see the beauty of the casing any more. I can be rougher with the phone anyway.)

I have been using the iPhone 11 Pro Max now for approximately 14 months. I had the same issue with the voice cutting out. Also my battery health dwindled down to 86% already. The voice for me is more concerning so I went and purchased the new iPhone 12 Pro Max. I am having the same issue with the 12 pro max regarding voice so I’ve decided to return the phone and maybe go a different route. If anyone has any suggestions beyond reset or apple support which does nothing in my previous experiences please give me some info. Thanks

I have the IPhone 12 and my music cuts out on headphones and through my 2015 Equinox car radio.I’ve had apple products from the touch,nano,mink iPads,iPad two and the pro. My 8 plus never did this. Piece of junk. Sorry I got it. Very frustrating. I hope there is a cure.Very disappointed.

I am having same issue if I place my call in speaker the other end says that they can't hear half of what is said!