Level 1

28 points

iPhone 12 Pro Max Speakerphone cuts on out calls

Hi all,

Recently returned to Apple after a few years with Android and have gone for the 12 Pro Max (grey 256Gb).

When making any video calls (on any app, FaceTime, WhatsApp, Google Meet) or using the speaker for calls using the phone app, the person I'm speaking to has trouble hearing me as my voice keeps cutting out for them. It seems to happen most when I am speaking and they either make a noise or speak.

I've been through the Apple support app and they indicated that quite a few people have reported this.

Apparently a software issue. I've tested all speakers and mics by recording using voice memos and video (front and rear camera).

My wife and mother in law have the exact same model phone as me and the same iOS version. I don't understand how it can be a software issue when they are running the same setup.

Has anyone else had this issue and more importantly, has it been resolved?

At the end of my tether here. Video calls are vital to my work and it looks really unprofessional.

Dave

Posted on Dec 18, 2020 5:56 AM

Top-ranking reply

Lcfreer

Level 1

4 points

Posted on Jan 21, 2021 6:26 PM

Try going to settings >> accessibility >> audio/visual >> phone noise cancellation. Select this off. We did this on iPhone 12 with iOS 14.3 and it fixed the problem.

View in context

56 replies

Mar 13, 2021 10:51 AM in response to Dmoney6

Does Apple monitor or read these comments.? I am just so frustrated with this problem on the phone.

Alaskanz

Level 1

4 points

Mar 29, 2021 7:53 AM in response to Lcfreer

This worked for me!! Thanks!

Mar 29, 2021 10:53 AM in response to DaveJames78

Did you get any update from Apple on this issue ? I bought new iPhone 12 Pro Max a week before & getting same complain/issue whenever I use speaker for WhatsApp or FaceTime etc.

BowRow

Level 1

4 points

Apr 2, 2021 11:46 AM in response to krikor242

This is so cool to know. I didn't know there were 3 microphones. For now when using on a conference call, I'll turn it upside down.

Apr 2, 2021 2:16 PM in response to krikor242

Thanks for the advice! Actually seems to work. Still I reported the issue to apple. But your solution actually worked, so I thank you!

Apr 9, 2021 4:51 PM in response to DaveJames78

Same problem here bought my wife iphone 12 pro max and same issue cuts off on speakerphone facetime whatsapp and fb messenger. But Apple won’t do **** about it.

[Edited by Moderator]

Apr 20, 2021 9:17 AM in response to KrikorT

Would this microphone issue also cause the sound to cut out when holding the phone up to my ear, not using speaker phone?

May 4, 2021 6:59 PM in response to hrastogi7

there are enough complaints about this, i have also sent feedback to apple . Not sure what else we need to get someone to fix this

Jun 10, 2021 2:33 AM in response to DaveJames78

I got the new iphone 12 promax last week and everytime i talk on speakerphone it cuts out its terrible ive tried changing settings a new sim card it does not work what can i do ?

Jun 10, 2021 2:45 AM in response to Greta0924

Same im desperate

Feb 15, 2021 3:49 PM in response to DaveJames78

Apparently everyone does have this issue. I am very disappointed especially because Apple can’t fix it...

I have tried all the ways to get this fixed but unfortunately without any success.

In the Apple store they diagnosed my brand new 12 Pro and said everything works perfectly and can’t offer any other support...they also reset it from Network, fabric settings, everything.

After the experience in the shop I am still contacting them and hoping they will fix it as I can’t use this iPhone for calls anymore because I am extremely annoyed with the fact that the person I speak with can hear probably 2 words from 5.

However the last advice I received from Apple was to chase WhatsApp and Facebook and report there the troubleshooting, the guy suggested me to speak with a manger which is making me laugh...but to be more serious, in a few months the manufacturing warranty will expire and I am wondering who will fix this issue for us???

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 12 Pro Max Speakerphone cuts on out calls