iphone 12 Pro Max Still Ringing in Silent Mode

Hello BarryMcKelvey,

We understand your iPhone 12 Pro Max is ringing while set to Silent. You’re in the right place, we’d be glad to assist in seeking a solution.

First restart your iPhone and see if the issue persists:

Restart your iPhone

Then check to see if certain contacts are set to "Emergency Bypass": 

Edit contacts on iPhone

If not, check and see if you have Back Tap set up following the steps here:

Use Back Tap on your iPhone

This could be set to override Silent Mode.

Let us know the results.

Take care.

This stuff at the link. This is what has stopped me from doing it. That’s a lot of stuff. I shouldn’t have to mess my settings up because of their bug.

https://support.apple.com/guide/iphone/return-iphone-settings-to-their-defaults-iphea1c2fe48/ios

• Actually its only the first thing not all that is in the link you provided! Reset All Settings: All settings—including network settings, the keyboard dictionary, the Home Screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.

• Reset All Settings: All settings—including network settings, the keyboard dictionary, the Home Screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.

I have to retract my earlier statement. Apple has no interest in making this right. After promising to take this phone back and send a replacement 11pro (2 different agents confirmed), they’re now refusing to make it right. This will likely be taken down so if you see this, screen shot it and all the messages on this thread. Evidence. I should mention also that I am in law school. Investigate all options at this point since this company has no interest in making things right.

Ok im only posting this one more time for people that dont read the entire thread i did this back in February and have had no problems with ringing since then. My son does programming not for apple. He said to try this and others have tried it and it had worked! You have to do the one im gonna post a pic of to work not the others! look at the pic i have circled the one i used. I did update to the 14.5 and still going strong! Give it a shot or not!

I’m having the same issue. IPhone 12 Pro ringing while on silent mode.

I’ve removed my MagSafe compatible cover and put it back on and it seems to temporarily fix it. However, my wife has the iPhone 12 Pro Max with the same type cover and there is no issues with it.

I hope this issue is fixed with a software update. Apple please help!

I am having the same exact issue. Will it be fixes at the next update? When is the software update expected to be released? This is a very frustrating issue, waiting for your answer as soon as possible. Thank you!

I also have a 12 pro max and thought I was the only one having this issue. Now I’m going to need to have my phone off during work if this ringing while on silent issue isn’t resolved. It will ring for unknown callers which is even more of an annoyance.

Same issue here, plus others with my new 12 Pro. Not at all happy with this software, and I do not see the phone as an upgrade, wish I had kept my XR...as with all new releases of new Apple phones, the XR began mysteriously lagging around the time the 12 was released.

I have the same issue since update. With phone toggled to "silent" the phone rings with incoming calls. I took the advise provided above and checked on the "backtap" settings, first the setting is set to "off" and when you drill down it offers both a double tap setting and triple tap setting. Both of these are set to factory "none". What else you got to fix a ring er that should not ring when set to vibrate only???

Same issue since 14.3 update and I had also initiated the back tap. Turned it off and hopefully it’s fixed until the new update. Apple please help. This is when the phone is ringing when on silent. Lately I’ve been turning it off to be safe.

Thanks everyone ... appreciate

my husband is having the same issue, I am not. But I have the issue, that often my text messages are not dinging when my phone is not silenced , and my column randomly goes down 🤦‍♀️ Hoping for a fix to all these issues

Embarrassed also ... kept ringing in an interview. The phone is new-purchased in November, was silenced as I always keep it. I apologized twice and finally turned it off. That was the first time it happened ... i thought it was me going crazy at first but when it kept happening knew it was the phone or IOS 14.3 (probably)

I spoke with an Apple tech support rep today & he said to erase my phone & restore from my iCloud backup. I’m not convinced this will help since this thread appears to indicate that it’s only iPhone 12’s that are having this problem. What a pain.