iphone 12 Pro Max Still Ringing in Silent Mode

I think the answer is no because i have updated my iphone 12 yesterday to ios 14.4 and facing the same issue on unknown number calls and randomly sometimes even i have reached to apple support they suggested for factory reset i have done that too still it persist i think its update bug because i was not facing that issue since ios 14.2. If someone facing same with 14.4 let me know

I updated my phone to the newest software, and I still had two calls come through yesterday, one was a Robo caller and one was someone on my contact list. I would encourage all of you to call Apple support and establish a case number because when I spoke with two different Apple representatives yesterday they said that they had not heard of this issue but it appears to be a fairly uniform issue with the new iPhone 12 ‘s, both the regular version and the promax version. Very frustrating. I asked them if they ever read these discussions on their own tech-support website and they were noncommittal. Really??? They just want me to erase my iPhone and restore it from a back up, I do not trust that that will make any difference but I’m going to try that today, it just takes quite a bit of time. My phone is only a month old!

FYI... the forum is for users which in most cases Apple does NOT review. I agree we should be calling Apple to create a call log and ticket. I can also assure you that this is a software issue and nothing to do with restoring your phone. Since the new update, this bug was not addressed in the specific update because they were not aware of it during the build cycle. If enough of us report the issue Apple may include this with the next update as a bug fix.

Ok Folks!!! I just got off the phone with Apple support, this fix seems to have corrected the "ring while on silent" issue for me and maybe worth the try to see if it works for you as well. WARNING a little bit of a pain to clean this up...

Settings>General>Reset>Reset ALL Settings. Now while this does NOT erase your phone it will kick you off your wifi and adjust basic views and other personalized settings you may have already set but it will not erase any content!

After having completed this and putting my phone back to my usual views and preferences, I had several people call me with the phone set to "silent" NO MORE RING! I even switched the silent to ring while an inbound call was coming in to make sure and it worked properly. Like I said, a bit inconvenient and a little troublesome to put the phone back to your standard of preferences but it DID correct the ring on silent issue for me. Good luck!

You just have to know what things you like as preferences such as I like the icons zoomed for larger icons. Also like a family beach pick for my lock and Home Screen. Text size and you will need to re enter your Wi-Fi password. It will kick it out. Like I said I don’t know of a given link to re establish certain preferences and that it will take a few moments to put your phone back to the way you like it. I wish I had an easy answer for you but so far the fix has worked. As for today I have had over 63 calls and with the phone set on silent it still hasn’t rung!!!!

My iPhone 12 Pro continues to ring when on silent. This is not acceptable. The phone is only a few months old. Since this has been happening to avoid embarrassment I now have to power the phone off. Again this is not acceptable. Should I turn this phone in and order a new one? I suppose so as the phone is awfully expensive. Please fix this issue as the new software update 14.4 did not fix it.

Unsatisfied Consumer

I was asked by a user to touch base after several days had gone by regarding a fix I posted on iPhone 12 pro max ringing while on silent. I can safely say after 5 days the fix has worked on my phone so far.

if you are having the same issue please find my previous post and consider giving it a try.

This is exactly what’s happening to me. I have reached out to apple support. And told them that my problems started only once I updated the phone. They don’t seem to accept that the 14.3 software has a issue.

they are making me restart the phone .. change ring tone and change umpteen other settings. I know that it’s of no use to sort out the issue

same problem occurs in my iPhone x version:-ios 14.3.

In salah time i switch my iphone on silent mode and in between someone calls me and its start ringing,it’s very annoying please fix this issue as soon as possible

Mine is still ringing in silent mode with new update. It seems to be randomly not all calls and i have the iphone 12 pro max very annoying! Have had more issues with this phone then any other iphone. Like glass scratching easily never had one single scratch on my iphone 11 pro max i traded in for this one and the first week i had it a scratch right on the face not noticeable with screen protector on but i know and thats enough! My phones are always in perfect condition and now the ringing on silent mode very annoying!🤔

I had the same and someone here suggested a phone reset. It doesn’t erase the data but you have to reconfigure your preferences. If you reset it’s a slight pain so make sure you know what they are. I was too annoyed with the ringing on silent crap so took the plunge. A message said we need to let Apple know because they aren’t aware and this is a software problem. That’s why they said IOS 14.4 didn’t correct the problem. Apple didn’t address the bug. So far the silent mode has been working. I pray this is the solution but idk. Best wishes ... cos it is a pain

I upgraded from an iPhone 8 to the iPhone 12 and it was ringing while in silent mode within a few hours after purchase, which was 4 days ago. Today I had a chat with Apple support and their answer was that my phone needs "serviced" through them or since I just bought it, they suggested that I could return for a new phone. Thought maybe I had a bum phone, but after reading this thread, it appears that it's an OS issue. This is a really annoying issue, and pretty **** disappointing. I'm going to try the suggestion of resetting all settings....hope it works. I also plan to call Apple.

I thought it was an IOS issues but when I upgraded from 14.3 to 14.4 and still experienced the same. I received an email that its a software problem and Apple doesn’t know about it. They advised that we all contact Apple to make them aware.

How disgusting you spend so much money to buy iPhone 12 Max pro ! and then you have problem like this , and still this issue is not fixed , I was in a meeting in a recording studio, while recording my phone on silent , ringing , how bad is this !!!!!!!!!! www.gtrrecordingstudio.com and we lost a good take ! because of the stupid iPhone !