iphone 12 Pro Max Still Ringing in Silent Mode

My iPhone12 that I just bought (and is running iOS 14.4) did this from the start. I had an iPhone 8 and when I set up the 12, I just used the option to hold my old phone next to my new phone to transfer the data (I don't know what that's called). I'm wondering if all of us who are having this issue set up our new phones the same way. Could that be the issue? If I had set it up from iCloud, would that make a difference? Just asking before I go through the reset of settings that tjd04 suggested.

I just did a reset of all my settings, and my phone does not ring when in silent mode. So much for my feeling a few days ago of “Wow this is the easiest set up of an iPhone that I’ve ever had!” What a pain in the ***.

I made the same. I transferred my data from XS Max to 12 Pro Max side by side and I have the same problem. I made a factory reset with recovery mode and installed everything from scratch as if it is a new phone then transferred red some photos from my iPad to my phone by Airdrop and the problem still exists. My phone sometimes wakes me up early and bother me in my meetings.

I’m on day 3 of doing the total reset of my settings and the problem of ringing in silent mode is gone. It’s a pain to have to redo all of my settings, but worth it to make the ringing in silent mode issue go away.

me too on my iphone 11 after ios 14.3 update, am so stressed and disappointed. at times am on a meeting with silent mode set on but receive ringtones unexpectedly which nearly put me in problems at a critical meeting.

apple pliz address this bug!!!

I recently upgraded my iPhone 12 Pro Max 512GB (AT&T) to iOS 14.4 the day it came out. I put my phone on Silent every night. This morning, my phone rang and it woke me up. It was a call whose Caller ID showed “Telemarketer” (something AT&T automatically does or it’ll show Spam Call). I verified my ringer was set to silent and of course wondered like everyone else here why my phone rang any way. I spent 30 minutes looking at various setting and couldn’t figure out why other than to conclude that Apple better fix this.

Well first and foremost they wanted me take it to apple store and have it fixed or checked said hardware problem. I said no i dont think so considering its not just happening to the iphone 12 models its others across the board. I said many users are having this issue since the ios update that was released with the 12’s. Then well you could do a reset and set your phone up from a backup and i wasnt really interested in that considering others have tried and it failed. Then they asked if i had sounds and haptics are off which my haptics was on so i switched that off. Who knows at this point if it works or not. I also asked if they read the discussions because lots of users are on a thread about this problem and they yes that they do read them and use them to help fix issues. I said i was willing to try this and see if it works before i do a reset. To much of a hassle! I also told them it is not a hardware issue if other models are having the same issue

I too have the same issue where phone is always set to silent and random calls ring through. I've Reset All Settings and Erased All Content and Settings and neither resolved the issue. Running iOS 14.4 and still happening. Switching the phone from silent to ring and then back to silent seems to temporarily resolve the issue but shouldn't have to do that. Contacted Apple and have a case number and was told they'd send me a new phone but don't believe that would resolve the issue. Apple really needs to fix the issue!

I think we should post on twitter i have done all methods suggested by apple care as well and its brand new iphone 12 still the issue is same even they are not resolving it and accepting that it issue in update or hardware so we should raise this issue globally because for this kind of **** we didn’t that much amount of money. If we are not getting service then what’s the point to pay that amount of money for this ****... very disappointed this time

I totally agree that this needs to be brought to Apple‘s attention in a different format since posting on this site does not seem to bring about any resolution. I myself have not tried resetting all settings in that I read on at least two occasions in this thread that that did not work. This phone was way too expensive to be dealing with this issue.

Customer service told me to reinstall the update with my laptop because it’s a bug causing the problem this did solve the ringing problem when on silent for me Havant had the issue for two weeks now guys so give that a try?

I realize I’m completely revealing my ignorance here, but what do you mean by reinstalling the update via your laptop? Do you mean using a hard cable through iTunes and connecting your phone to your laptop that way?

Yes connecting it to iTunes and reinstall the hole update that has fixed the ringing problem when on silent mode for me apple told me to do it that way also I was told to put the iPhone in recovery mode also iTunes helps sort out the bugs I was told it’s a bug in the update . hope this helps

I'm having the same issue. It's completely random for me. Some numbers it'll ring while silent sometimes and other times it won't. Apple told me "that is already being investigated by our technicians. We're working on it and our next updates will probably fix the issue." That was 2/16. I'm not sure if there has been any updates since then, but it's still doing it.