iphone 12 Pro Max Still Ringing in Silent Mode

Hi


i'd updated my iPhone 12 Pro Max to iOS 13.4, I always have my iPhone on Silent Mode. When I receive any type of call the iPhone rings with then designated ringtone, instead of ringing silently. I've not changed any settings when I was running iOS 13.3.1. The issue has only occurred since iOS 14.3. Text messages etc come through silently, so its just calls that don't.


The Silent Toggle on the left side of the iPhone is definitely toggle on.


Anyone else noticing the same issue?


Thanks in Advance


Barry :-)

iPhone 12 Pro Max, iOS 14

Posted on Dec 18, 2020 6:13 AM

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Question marked as Top-ranking reply

Posted on Jan 29, 2021 9:04 AM

Ok Folks!!! I just got off the phone with Apple support, this fix seems to have corrected the "ring while on silent" issue for me and maybe worth the try to see if it works for you as well. WARNING a little bit of a pain to clean this up...

Settings>General>Reset>Reset ALL Settings. Now while this does NOT erase your phone it will kick you off your wifi and adjust basic views and other personalized settings you may have already set but it will not erase any content!

After having completed this and putting my phone back to my usual views and preferences, I had several people call me with the phone set to "silent" NO MORE RING! I even switched the silent to ring while an inbound call was coming in to make sure and it worked properly. Like I said, a bit inconvenient and a little troublesome to put the phone back to your standard of preferences but it DID correct the ring on silent issue for me. Good luck!

336 replies

Jan 28, 2021 5:32 AM in response to BarryMcKelvey

I think the answer is no because i have updated my iphone 12 yesterday to ios 14.4 and facing the same issue on unknown number calls and randomly sometimes even i have reached to apple support they suggested for factory reset i have done that too still it persist i think its update bug because i was not facing that issue since ios 14.2. If someone facing same with 14.4 let me know

Jan 29, 2021 6:45 AM in response to Rohitjagasia

I updated my phone to the newest software, and I still had two calls come through yesterday, one was a Robo caller and one was someone on my contact list. I would encourage all of you to call Apple support and establish a case number because when I spoke with two different Apple representatives yesterday they said that they had not heard of this issue but it appears to be a fairly uniform issue with the new iPhone 12 ‘s, both the regular version and the promax version. Very frustrating. I asked them if they ever read these discussions on their own tech-support website and they were noncommittal. Really??? They just want me to erase my iPhone and restore it from a back up, I do not trust that that will make any difference but I’m going to try that today, it just takes quite a bit of time. My phone is only a month old!

Feb 14, 2021 12:52 PM in response to furney240

Well first and foremost they wanted me take it to apple store and have it fixed or checked said hardware problem. I said no i dont think so considering its not just happening to the iphone 12 models its others across the board. I said many users are having this issue since the ios update that was released with the 12’s. Then well you could do a reset and set your phone up from a backup and i wasnt really interested in that considering others have tried and it failed. Then they asked if i had sounds and haptics are off which my haptics was on so i switched that off. Who knows at this point if it works or not. I also asked if they read the discussions because lots of users are on a thread about this problem and they yes that they do read them and use them to help fix issues. I said i was willing to try this and see if it works before i do a reset. To much of a hassle! I also told them it is not a hardware issue if other models are having the same issue

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iphone 12 Pro Max Still Ringing in Silent Mode

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