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angloargie Author

Level 1

13 points

Password app does not respond

Having recently bought a new desktop with Catalina installed I motored that an app I have not seen before needed updating but could not until I updated the OS to Big Sur .This I did but despite having the Password icon it does not respond Instead I get "Enter the key to access PasswordsApp and press Enter " How do I do that ? I am confused. Pressing enter does nothing any more than clicking on the icon does. Could someone explain please ?

iMac 21.5″, macOS 11.1

Posted on Dec 18, 2020 7:06 AM

Top-ranking reply

CarlAVII

Community Specialist

Posted on Dec 21, 2020 2:56 PM

Hey angloargie,

Thank you for posting in the Apple Support Communities. It sounds like you're getting this prompt from a third-party password manager app, correct? If so, is this an app you installed or or did you purchase a previously owned Mac?

We want to clarify, as what you're describing sounds like an issue that is related to a third-party app

Please let us know, and we'll do our best to help.

Cheers!

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Password app does not respond

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