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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Having recently bought a new desktop with Catalina installed I motored that an app I have not seen before needed updating but could not until I updated the OS to Big Sur .This I did but despite having the Password icon it does not respond Instead I get "Enter the key to access PasswordsApp and press Enter " How do I do that ? I am confused. Pressing enter does nothing any more than clicking on the icon does. Could someone explain please ?
iMac 21.5″, macOS 11.1
Hey angloargie,
Thank you for posting in the Apple Support Communities. It sounds like you're getting this prompt from a third-party password manager app, correct? If so, is this an app you installed or or did you purchase a previously owned Mac?
We want to clarify, as what you're describing sounds like an issue that is related to a third-party app
Please let us know, and we'll do our best to help.
Cheers!
Hey angloargie,
Thank you for posting in the Apple Support Communities. It sounds like you're getting this prompt from a third-party password manager app, correct? If so, is this an app you installed or or did you purchase a previously owned Mac?
We want to clarify, as what you're describing sounds like an issue that is related to a third-party app
Please let us know, and we'll do our best to help.
Cheers!
I think you are probably right. I know I once subscribed to to such an app although it's some time ago and forgot I had done so?Maybe I should delete it
Thanks you I have now removed the app
Password app does not respond
