Resetting password but no user accounts listed

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Resetting password but no user accounts listed

Resetting password but no user accounts listed. I went into recovery mode, and selected terminal. When the terminal window opened, I typed ‘resetpassword’ and pressed the return key. The reset password window opened and said to set a password for each user on your Mac, but there are no accounts listed. So there are no accounts to select and no way to continue.

where do I go from here?

iMac 27″, macOS 10.15

Posted on Dec 18, 2020 8:53 AM

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Answer 1

bailier

Community Specialist

Dec 21, 2020 4:19 PM in response to JDianne123

Hello JDianne123!

Looks like you are having some trouble with resetting your user password on your Mac. We want to do all we can to help get that issue resolved and get you back into your accounts. Make sure you follow all options listed in this article to try and reset that password first: Change or reset the password of a macOS user account. If the issue continues, get in touch with Apple Support directly: Get Support.

Take care!

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Resetting password but no user accounts listed

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