Using Image Capture under macOS 11.0.1 with "delete after import" selected, images are not deleted from the camera after importing, nor are they removed from the screen. Instead, a green checkbox appears near the imported image on the screen. This is different from operation in the past. What is happening?
MacBook Pro
Hi Craig,
Thanks for keeping us up to date on this issue.
Since the steps didn't change from last macOS you were running, let's back track and see if we can find another way to help.
Have you restarted your Mac since you noticed this issue? If not, that can help in situations like this: Log out, sleep, wake, restart or shut down your Mac
Take care!
I'm posting to document that I have encountered this exact problem as well. Upon upgrading to Big Sur, the "Delete After Import" function has become nonfunctional. I'm running MacOs 11.1, Image Capture 8.0, downloading photos from Nikon D500 which has no connection to iCloud. Selecting images in Image Capture and hitting delete works. For what it's worth, I'll contact Apple Support; perhaps it will help expedite Craig's case.
Hi Craig MacKenna,
Welcome to Apple Support Communities. We understand that you're having an issue with using Image Capture on your Mac with Big Sur. We'd like to help.
You mentioned that after importing, you see a green checkbox on the screen. On which screen are you seeing that, the Mac or the connected device? Which device are you using to import your photos from?
Are you following these steps to get these photos moved over: Transfer images in Image Capture on Mac? Make sure you see Big Sur as the version incase there are differences between the way you were doing it and now.
Hope that helps!
Since my original post, BS has increased from 11.0.1 to 11.1. Image Capture is 8.0 (1106).
chuck_3rd: Per you suggestion I began with a Restart. Then I started Image Capture and navigated to a folder containing one raw file (.NEF) that I just took, and clicked on that file to select it. Then I hit the Actions button and ensured that "Delete after import" was checked. Then I hit the Download button. The file was downloaded, the little green check appeared on the Mac screen next to the thumbnail image, but the file was not deleted.
I then tried the Download All button, another copy of the file was downloaded, but again the file was not deleted from the window nor from the camera. Next I unchecked "Delete after import" and tried both Download and Download All: the file was not deleted from the window not camera, but of course it shouldn't have been.
I quit and restarted Image Capture: it displayed the same file without the little green check.
To check the "deletability" of the file, I selected it and used the delete command in IC's Edit menu. This deleted the file from both the window and the camera. So it looks like the only problem is the failure to delete after importing a file, when *** is checked/selected.
Would you like me to try anything else?
Hey Craig,
We appreciate the update on this issue. Sounds like you've done a great job of isolating this issue to the "Delete after import" feature.
At this point, Contact Apple Support will be the best next step for you.
Have a great day!
Hi,
I am experiencing the same exact issue. I am working in both of out macbook pros running Big Sur to import and delete the pictures in my wife's and mine. Tried all steps above as well in both computers and swapped them as well, including using other session in each mac and the same problem persists:
The only "advantage" that I see is that the green checkmark indicates the file was downloaded to the mac and i'ts "safe" to delete from the phone, but when you have literally thousands of pictures downloaded that you need to select again (because you want to keep some in the phone) then it takes double the time and triple the effort.
This should be as easy as it was before, you select --> Import --> You forget about the rest because it's done.
Please help apple.
"Please help Apple" would be an excellent wish if I happened to be an all-wise visitor from a superior race, but that's not the case. 🙂 Around Christmas I followed the "Contact Apple Support" link from Leanne_68 that you can see in the main thread. I don't remember much except that neither of the two individuals I contacted was very capable nor knowledgeable. The best I could do was to extract a promise that they would try to present the problem to the Apple software group responsible for Image Capture. Also I got a case started:
Case ID: 101277136381
Using my link (no warranty that the one above will work for you) I see no action or news on this case.
After trying to "Contact Apple Support" I got so discouraged that I've done nothing else.
Hope you have some energy and better skills for dealing with Apple than I!
After importing, there is a check in a small green circle on the Mac screen for each image that was imported. The failure to delete occurs with either our Nikon D850 or Sony RX10iii cameras, both of which have been used with Image Capture (including image deletion) for years.
The only thing that I see different in the steps in Transfer images in Image Capture on Mac is that the "Delete after import" choice is now in a pane that is displayed by using an Action button in the IC toolbar. Could you please describe anything else that is different?
I am having exactly the same problem, and I followed the same steps Craig did (shut down, restart, take a picture with an empty camera roll, import it with delete after import checked, verify that the file is on the Mac, and remains on the phone. Clicking again makes a second copy on the mac. I can delete it manually through Image Capture, but it will not delete as a part of the import process. I also had another friend duplicate the behavior with a separate iPhone and Mac. Is anyone able to make Image Capture behave as it is supposed to? Has it been tested on the Apple side to verify it will automatically delete for anybody?
The problem occurred on two occasions several days apart. I can't specifically recall whether the computer was reset during that time, but odds are high that it was. To be sure, tomorrow AM I will restart before using Image Capture.
My turn to ask a Q: does the check mark in the little green circle simply indicate that the image has been downloaded? I almost always run with Delete after Import selected, which may be why I can't recall seeing the check-circles before.
image capture
