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run diagnostics

How can I run diagnostics on my iMac? It seems to be running really slow and acting strange.

iMac Line (2012 and Later)

Posted on Dec 19, 2020 8:07 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 19, 2020 8:44 AM

Please refer to https://support.apple.com/en-us/HT202731


However, you also should do the following.

Please navigate to the Mac App Store or navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211


4 replies
Question marked as Top-ranking reply

Dec 19, 2020 8:44 AM in response to Monkdog1

Please refer to https://support.apple.com/en-us/HT202731


However, you also should do the following.

Please navigate to the Mac App Store or navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click https://discussions.apple.com/docs/DOC-250000211


run diagnostics

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