CBS All Access - Content Unavailable - Star Trek Discovery - Star Trek Lower Decks

Oh wow! What a bizarre bug.

@Snotes, the original OP’s solution wasn’t working for me either and I was getting this error on all my devices too. So I modified their steps a bit and I managed to fix it for me.

1. Find the show on CBS All Access channel
2. Press and hold to remove from Up Next. If you have already removed it, go to the next step
3. Close the AppleTV app (double click the TV button and swipe up)
4. Restart (NOT reset) the AppleTV in Settings
5. Open the AppleTV app and find the show again on CBS All Access
6. Press and hold to add it to your Up Next
7. Go back to the app’s main screen (where your Up Next is) and find the show there
8. Press and hold on it and mark all episodes as watched
9. The show will disappear from up next. Find it on CBS All Access again and you should be able to access its details

I believe the trick is in re-adding the show to your Watch Next and then marking all episodes as watched.

I may have found a quicker solution - it seems the problem is due to the Wil Wheaton episodes that are numbered out-of-sequence, and marking those as "unwatched" resolves the problem.

1. In the Apple TV app, go down to the very last row to find the "recently watched" shows (and repeat this step whenever necessary - sometimes you end up back at the top "Up Next" row so you need to scroll back down again)
2. Browse through the "recently watched" row to find the most recently watched "Star Trek Discovery" #101, #106 or #110"Ready Room" episode.
3. Click and hold the show, and choose "Remove from Up Next" (this step might not be needed, I think the next step is the one that fixes things)
4. Click and hold the show, then choose "Remove from Recently Watched"
5. Click and hold the show (you may need to find another episode to do this), then choose "Show Details" - and viola! the information reappears and you can play episodes.

For me, it was not necessary to restart the apple TV. I think as long as the "ready room" episodes are marked as not watched, then the AppleTV can make sense of the numbering and stops freaking out.

I would have to concur. I skipped the “mark all as watched” step and still got the “Content Unavailable” error. Ran through the steps again and executed that step and now it works. Can verify for both Disco and LD.

Try again and after you add it to your up next queue then actually go to the next up queue and press and hold on it there. It should have the option to mark all as watched there, it worked for me after I did that.

This does not work for me.. there is no option to remove it from up next. The large wallpaper doesn’t come up, and I don’t have access to the seasons or episodes, I just keep getting the Content Unavailable error. I get this on all of my devices (iPhone, iPad, Samsung TVs, and FireSticks), and only for this one program.

I have repeated all the steps several times, when Iget to step 7 there is no option to mark all as watched still only shows view details and option to remove from up next again.... Details still show as Content Unavailable. Very frustrating

Thank you, this worked perfectly.

omg this worked! Thank you! 🖖🏻

It’s rare that “solutions” to odd Apple problems ever seem to really work for me, but this one worked perfectly!

Thanks - I’m not sure I would have figured it out!