Level 1

19 points

CBS All Access - Content Unavailable - Star Trek Discovery - Star Trek Lower Decks

Episodes stopped appearing in Up Next. Attempting to access the shows through other means simply produced a “Content unavailable” error. Restarts and logging out / back in would not solve the problem. The following did:

Find the show listed somewhere (search for it, browse CBS All Access, etc.).
Click and hold on the show.
Remove the show from Up Next.
Restart the Apple TV.
Repeat #1 and #2.
Add the show to Up Next.
Click and hold on the show,
Mark all episodes as watched.
Click the show, navigate to the first episode you haven’t seen, and play it.

It appears that each step, including the restart, is necessary to fix the problem. Seems like a database corruption issue.

Hope this helps someone else.

Posted on Dec 19, 2020 6:00 PM

Top-ranking reply

AndreGB

Level 1

14 points

Posted on Dec 26, 2020 8:40 PM

Oh wow! What a bizarre bug.

@Snotes, the original OP’s solution wasn’t working for me either and I was getting this error on all my devices too. So I modified their steps a bit and I managed to fix it for me.

Find the show on CBS All Access channel
Press and hold to remove from Up Next. If you have already removed it, go to the next step
Close the AppleTV app (double click the TV button and swipe up)
Restart (NOT reset) the AppleTV in Settings
Open the AppleTV app and find the show again on CBS All Access
Press and hold to add it to your Up Next
Go back to the app’s main screen (where your Up Next is) and find the show there
Press and hold on it and mark all episodes as watched
The show will disappear from up next. Find it on CBS All Access again and you should be able to access its details

I believe the trick is in re-adding the show to your Watch Next and then marking all episodes as watched.

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26 replies

Dec 25, 2020 9:06 AM in response to jab3rd

Thank you for the solution! I’ve been getting more and more frustrated!

jab3rd Author

Level 1

19 points

Dec 25, 2020 9:55 AM in response to themagills

You are welcome!

Dec 26, 2020 5:42 AM in response to jab3rd

Thank you so much!!

Worked perfectly.

snotes

Level 1

4 points

Dec 26, 2020 8:49 PM in response to AndreGB

Thanks, but there’s no option to remove it from Up Next, so I can’t complete even step number 2.

snotes

Level 1

4 points

Dec 26, 2020 9:05 PM in response to snotes

Oh.. I got it to work. I was pressing on the wrong tiles, and no menu options were popping up. All good now; thanks!

Aaleck

Level 1

4 points

Dec 27, 2020 4:01 PM in response to jab3rd

Thank you! This worked for me. I was also having problems with Star Trek Discovery

Dec 28, 2020 12:04 AM in response to Calec

I’ve been trying to watch for weeks!! Thank you so so much!!!

Kuja

Level 1

29 points

Dec 28, 2020 4:14 PM in response to jab3rd

Thank. You. So. Fing. Much!!! This worked like a charm ! It was driving me crazy !! Thank you thank you thank youuuuu 🥺🥺☺️🥰

Dec 31, 2020 6:04 PM in response to jab3rd

I can't believe this solution worked. There must be some ****** developers working on this part of apple TV.

Thanks again!

aimina1

Level 1

9 points

Dec 26, 2020 2:21 PM in response to jab3rd

Following these steps exactly helped me. I would like to add that there is no need to Reset Apple TV, one only needs to close the Apple TV app and go back in when following step 4. Thank you to whoever took the time to figure this out. Someone may have planted a bug so that Star Trek Discovery does not get all of the hits they normally get, hence looking like people were not interested in the s3 E 11 episode when the contrary is true. I have been trying to see this episode since Thursday. None of the other CBS all Access programming has this problem. They may use this to justify only 12 or13 episodes per season when they really need to have 22 episodes of Star Trek Discovery per season.

jab3rd Author

Level 1

19 points

Dec 27, 2020 4:50 PM in response to Joseph Delaney

Yeah, that’s interesting. I posted earlier that I thought this problem might be related to the Wil Wheaton “Ready Room” episodes, so you’ve uncovered another indicating that those are involved.

I look forward to narrowing down whether your step #3 is needed, as that’s the same as my first substantive step. The difference is that you appear to substitute “Remove from Recently Watched” for my “Add to Up Next” and “Mark All as Watched”. If your method needs #3, the fact that both our subsequent steps work, despite being materially different, might shed further light on the exact nature of the problem.

I tried to mark your post as helpful, but I can’t for some reason.

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CBS All Access - Content Unavailable - Star Trek Discovery - Star Trek Lower Decks