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Purchase Date not Validated

I Purchased my MacBook Pro 2018 13 inch notebook in November 2020. But when I check  support it's showing as below. Tried to reach  chat support they are telling me to contact via phone. But I am in Myanmar not having  direct call center. I tried to call USA and Singapore via international calls but not able to reach through any expert from  side. Kindly help my case to get  warranty properly.

We’re sorry, but we are unable to complete your request at this time. Please try again later.

We’re unable to validate your product’s purchase date

MacBook Pro 13″, macOS 10.14

Posted on Dec 20, 2020 8:35 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 20, 2020 9:30 AM

Other countries, regions, & places, where there may be only 'Authorized'

independent service/resellers; appear among listed item shown via here:


• Apple - Find Locations - Location Selector

https://locate.apple.com/findlocations


Linked within above "Other Asia" - shows Myanmar - selection requires

a more localized info/address to complete this method of search.


• Apple - Find Locations (Other Asia)

https://locate.apple.com/asia/en/


Authorized Resellers & independent Apple service purveyors are also listed.


Good luck & happy trails!

⛵️🎣🌞🌿🌤⛄️📬


7 replies
Question marked as Top-ranking reply

Dec 20, 2020 9:30 AM in response to zaw lay

Other countries, regions, & places, where there may be only 'Authorized'

independent service/resellers; appear among listed item shown via here:


• Apple - Find Locations - Location Selector

https://locate.apple.com/findlocations


Linked within above "Other Asia" - shows Myanmar - selection requires

a more localized info/address to complete this method of search.


• Apple - Find Locations (Other Asia)

https://locate.apple.com/asia/en/


Authorized Resellers & independent Apple service purveyors are also listed.


Good luck & happy trails!

⛵️🎣🌞🌿🌤⛄️📬


Dec 20, 2020 8:43 AM in response to zaw lay

zaw lay wrote:

I Purchased my MacBook Pro 2018 13 inch notebook in November 2020. But when I check  support it's showing as below. Tried to reach  chat support they are telling me to contact via phone. But I am in Myanmar not having  direct call center. I tried to call USA and Singapore via international calls but not able to reach through any expert from  side. Kindly help my case to get  warranty properly.
We’re sorry, but we are unable to complete your request at this time. Please try again later.
We’re unable to validate your product’s purchase date



Update your proof of purchase

Contact Apple Support to update your Apple device information.

https://support.apple.com/en-us/HT202703

Dec 20, 2020 9:00 AM in response to zaw lay

zaw lay wrote:

I tried to call +1-800-275-2273many times but its not reaching to  consultants,
I am seek here to get support to solve my purchase date not validated issue.
Thanks


This is a user to user support forum— no official channel here.


You can try options here—


Outside the USA

https://locate.apple.com/country



Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232


or on-line: https://getsupport.apple.com/

Purchase Date not Validated

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