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Account keeps getting locked for security reasons and requires me to change my password constantly last couple weeks

Why does my account keep getting locked? I’ve looked through everything and there have been no new downloads or purchases made. Only my device is set to my Apple ID account. I’ve had to change my password multiple times already.

What’s going on?

Posted on Dec 20, 2020 4:31 PM

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Posted on Dec 27, 2020 12:36 AM

I have this too. It's a bug. At first I thought it was someone who knows me and was trying to lock my account on purpose repeatedly. Now I think it's either an iOS 14 bug, or Apple being victim of Russian/Chinese hackers and they don't want to let us know and come clean about what's going on.


My iCloud account keeps being locked every other day for over two months now. The service is just not fit for purpose anymore. Coming from the wealthiest company in the world, it's pretty appalling.


Each time, I have to log back in on iPhone, iPad, Mac and Apple TV. And for each device I have to log back in to the App Store, iMessage and FaceTime. That's like entering the password 12 times, plus 2-3 times more for unlocking the iCloud account via email. 15 times!!!


Apple should be ashamed of such a poor security process. It shows it's so poorly built that they don't know what they're doing. A normal users shouldn't have to unlock their account nearly 50 times in 2 months without being told what's going on. Multiply that by 15 times having to enter the password and that's over 500 times of re-entering the password for this broken iCloud service!!! Complete madness.


I've spoken to Apple Support extensively and they were useless. Nothing they suggested fixed this issue. I bet they don't have a clue what's going on because the issue is much more serious, and copy pasting useless Apple support articles does not help in this case.

100 replies

Jan 6, 2021 7:39 AM in response to Suisho13

Here's another piece of irony. I was locked out of my iPhone this morning and went on my desktop to look up the problem. The same as everyone else here, it has been occurring on all my devices with greater frequency for the past 2 months. In my attempt to reply and add to this discussion I was locked out and had to go through hoops to get it unlocked. SMH

What is going on Apple?

Jan 6, 2021 9:04 AM in response to Suisho13

I too am having the same problem. It started several weeks ago with a request to reset the password for my Apple ID. After doing so, every few days, I either have to verify my Apple ID or enter my password for iMessage or FaceTime. This is happening across 5 devices. As I had held off updating to ios14, I thought that might be the problem. So, I have updated all 5 devices, and done hard resets on all multiple times. Still having the issue. Like most others I do not use 2FA. My spouse, who has two devices, is not having this problem. If anyone has any suggestions, I'm desperate. It is a colossal pain to have to keep doing this over 5 devices.

Jan 6, 2021 9:24 AM in response to svx1994london

I don't want to jinx it, but the method I described in my last comment seems to still be working. When I get a pop-up on one of my ipads to log into iTunes, I just close it. Then I log in to Manage my Apple ID in a website browser. Once I do that, then I can check my iTunes login on the iPad, and it is fine - no login needed. I haven't been locked out and had to unlock and reconnect devices since doing this. And I also haven't had a login popup on one of my laptops or phone for several days now.

Jan 7, 2021 6:45 AM in response to Suisho13

None of the "official" responses do anything to help with this sign in issue, and frankly doesn't look like Apple really cares about this issue. I've had this issue for months now. It doesn't seem to matter what OS version you're on either, as I'm on 13.4.1, as I will never update to the latest iOS ever again, as the last time I updated my phone it went from usable good battery life, to the battery dying within an hour. Making my phone pretty much on life support being plugged in all the time, till I got a new phone. F*ck you Apple for killing hardware with software update. Their whole infrastructure is not as stable or streamlined as it use to be. After 10 years of Apple, I finally got rid of my Apple computer and went back to Windows. Same is going to happen with my iPhone at this point too. I've had an Iphone since 2011, but I'm just going to go back to Android, and stop giving this company my money.

Jan 8, 2021 9:28 PM in response to sbwinter2

I, too, am having the very same problem and noticed that it began in late November 2020. Using an iPhone 8 and a MB Pro 2020. Haven't had past security issues/breaches with my Apple ID (that I know of!) but it has been occurring roughly every five to six days as of late. Inexcusable. I also wonder (as others in this thread have) whether Apple is trying to prompt users to adopt two-factor authentication but I'd prefer not to because it didn't work easily when I tried it when two-factor was made available by Apple a few years ago. I've changed my Apple ID password (doubted that would matter, and it hasn't) so I suppose the next logical step is to change my email address associated with Apple, which also is a nuisance and simply shouldn't be. All this to say, it's inexcusable and unconscionable that Apple engineers haven't directly addressed this problem unless it's now so far beyond their control that they only can recommend options that many users do not prefer, such as use of two-factor authentication.

Jan 9, 2021 12:08 PM in response to Suisho13

I literally had to unlock my account just to post this unlike most of you people here I have been having this issue for like a year. I only own a apple tv latest gen and the original ipad mini which is rarely used. I even enabled 2 factor and still get locked out constantly. Everytime I want to give apple fucking money for a movie it asks for my password and boom I'm locked out. It has to be some sort of Apple update or server side bs they have going on because it's fucking ridiculous to have to unlock my **** every day or two. Not too mention how fucking often I have to verify my credit card info all the fucking time because it doesn't save the 3 digit code or maybe it forces me to update it after every unlock. I have never called Apple but from reading here I'm glad I'm not alone and seems there support is **** anyway for us customers paying for this ****** security. I mean it's 2021 fix your **** apple. If I wasn't already deep into there ecosystem I'd just throw the Apple tv and ipad out in the garbage. Glad I have an Android phone at least.

Jan 11, 2021 10:09 AM in response to NigelDuck

I thought the same thing, I do think it's Apple not liking us NOT using the 2 step verification


Is anyone here having the issue with the 2 step verification on?

Or are we having the same issue because we have this feature off?


I am having the same issue, I log into my Mac, it says the account associated with the Apple ID cannot connect, please re enter password!

So you re enter your password (and it is the correct passward)

It says the account is now locked please reset your password, so you have to reset your password using the security questions

re enter your newly created password.

This should be fine for maybe a day or so.

You will then log onto your mac again after maybe 2 days, same thing again.

AppleID cannot connect using this account, please enter your passward, account gets locked again (even though the password is correct) and so it starts again & again & again & so on.

It's a vicious loop.


So basically I have tried EVERY solution out there to fix this, nothing has worked, nothing is conflicting, internet connection is secure, no one is hacking my account (or pretty sure there are not, bit sad if they are for this long and being unsuccessful) etc etc.


So until this has been fixed, I have removed my AppleID comepletely from my mac.



Jan 15, 2021 8:33 AM in response to nhaigh

I'm pretty sure it has something to do with bots using leaked User lists. Such lists are purchased in Darknet and contain Email Addresses and Passwords that were stolen from other pages. With this data bots try out various logins, Facebook, Instagram, Apple, Microsoft etc.


So as a first rule, never use your Apple Password on a different site. Unfortunately this doesn't save you from this annoying behaviour at Apple. If an attacker fails to login too many times, Apple locks our accounts and removes all sessions to our devices.


Passwords are most probably not saved on devices and different Apps (even from Apple) cannot share sessions. This causes the problem that requires several logins on the same device. Something Apple should surely fix.


I don't think two-factor auth will save you from these problems.


Probably the only effective way to save this hassle is to change your Apple Id e-mail address. I really don't want to do this myself, but the constant logouts are getting annoying. My advice for anybody who gives up and changes the email... make a special email address for your Apple Id, one that you never ever use anywhere else than for your Apple Ids. This way attackers cannot find that email on other hacked sites.

Jan 17, 2021 1:45 AM in response to dayeishere

Happens to me at least once a week on MacBook, two iPads and iPhone. This started in late November. As a minor additional irritation, afterwards, on my MacBook I have to enter my Apple password twice for the app store - not just once. There must be a glitch.


I do not want to go to 2 factor authentication and get intensely annoyed by the way Apple are pushing it.

Jan 23, 2021 1:20 AM in response to Suisho13

Same issue.

Please Verify account, get locked out with correct password (why I can’t just use my thumb print is beyond me) proceed to unnecessarily answer my security questions, unlock phone, type in the exact same password as before and now I can finally enjoy my Apple experience just like every morning.

thanks Apple, definitely going the sam way next time

Account keeps getting locked for security reasons and requires me to change my password constantly last couple weeks

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