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Your payment method was declined

Im really getting ****** off. I keep getting "Your payment method was declined" when I try to purchase an e-mail voucher for a friend. I have spent 2.5 hours trying to solve this, I know how much my friend would appreciate it else I would tell apple to get fu$%ed since getting help does not seem possible. I have tried 2 different accounts. I just want to buy a freaking voucher or punch an apple employee. Anyone know what is going on?

Windows Vista

Posted on Jul 27, 2010 5:51 AM

Reply
516 replies

Feb 15, 2012 10:57 AM in response to MatJ333

My girlfriend bought an iPad 2 and i setting up this devine. Is the first Apple device i'm working with. My opinion is that Apple policy is a little annoying and arrogant.

First the flash problem.

Now this problem with app store "your payment method was declined"... (app store worked a few days and now this problem).

The guys form Apple like to tell to their clients (people who give them money, and enriches them) what what is good and what is wrong, what is allowed and what is denied... Just like in communism...


Whell... Next days I will change my smartphone so unteal this experience I was not decided what to choose iphone 4s or samsung galaxy s II .... Now, I'm very sure what to choose in the future: FREEDOM. My money, my decision. I want flash, i don't want someone to force me to give him my card details a hundred times and other ....t.


Apple lose one client and i hope it will lose enough clients unteal it will understand that wen a client give you his money, you can not be so f... arogant and you definetlly can not threat him like a garbage after.


P.S. : sorry about my bad english...

Mar 4, 2012 6:17 AM in response to MatJ333

I am having the same problem too. I have tried some of the suggestions here that are applicable (I live in Nigeria. We have no Apple online store. Only an iTunes store). I might try the different computer thing later but it is pointless since all I can buy are apps in the first place (no music etc where I live).

Mar 5, 2012 4:46 PM in response to MatJ333

Maybe is a problem with apple and Itunes? I don't quite understand why they keep denying my credits card, all the settings where done in Argentina and my international credit card is from Argentina. I've changed several time the information (with every credit card I have and the address is correct). Is not my first time using an online site, so is not a problem with my comprehension. I've already sent an email to ask for solutions. So I hope for an answer tomorrow

Mar 12, 2012 6:58 AM in response to MatJ333

The way I solved the problem: I called my bank (let's call it "A" bank) where I got my credit card. It turned out there are two - let's say - authorisation systems as my credit card in fact was made for me by another (let's call it "B") bank. Such situation is very common as few banks only "produces" credit cards in fact. Other banks simply use these banks' credit card systems and offer credit cards to their customers as their own cards. In most often cases everything is OK, I think. The system works fine and you can use your card without problem (I used it before on internet [but not Apple Store] - no problem). But some sellers (like eg. Apple Store I guess) have got more restrictive (or more acurrate) authorisation systems that require full authorisation of your card - by both bank systems (A+B). In my case it turned out that my card had got an authorisation from my (A) bank but there was no authorisation from the B bank (in fact, my card was somehow blocked by B bank - the reason unknown). As I was told it may happen when you blocked any of your cards in the past, for example - when you lost your card, you called the bank and blocked the card you lost.

Of course, before I called my bank (A) I checked my credit card on the (A) bank website - everything was OK, no information that my card is somehow blocked. Full availability. And here the problem appeares - you try to buy sth from AppleStore but you can't. You check your card - everything's OK. What's the ****?!


My advice:

1. call your (A) bank first! Check your card.

2. If they say "everything's OK", ask them which bank had produced your card in fact (B bank).

3. And then ask them to check whether your card is not somehow blocked by that (B) bank.

4. If so, they are abble to unblock your card fully (you don't have to call the B bank).

5. And then, after a few minutes (10-15 in my case) you can try in Apple Store once more.

I did it. And now everything is really OK.


I wish I could find some professional opinions or explanations on this problem, I mean bank staff, because I am not so familiar with such systems.

I wish as well I could see an proper and accurate information in Apple Store if rejected, not just "payment method declined", because it means nothing, really. In such case the Apple feedback should say something more, like: "no authorisation of your card, contact your bank" or something else in other cases.


Well, I spend all my day long to solve this problem. Or should I say: I lost my whole work day for this! By the way: I was buying OS Lion, Euro 30. Is this worth it?

By the way: I got pretty good support from Polish Apple team. They were who told me my card had no authorisation. Why Apple Store could not do it?

Your payment method was declined

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