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Your payment method was declined

Im really getting ****** off. I keep getting "Your payment method was declined" when I try to purchase an e-mail voucher for a friend. I have spent 2.5 hours trying to solve this, I know how much my friend would appreciate it else I would tell apple to get fu$%ed since getting help does not seem possible. I have tried 2 different accounts. I just want to buy a freaking voucher or punch an apple employee. Anyone know what is going on?

Windows Vista

Posted on Jul 27, 2010 5:51 AM

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516 replies

Mar 28, 2012 3:17 AM in response to MatJ333

I found one of the problems. When you have no money left on your creditcard that is connected to Itunes, You cant DOWNLOD free apps, OUR updates to your already purchased Apps. THIS IS SOOOOO STUPID and makes No, Sence.. So you need to have money on your card... Apple i just lost all respect for you.

Apr 18, 2012 1:06 PM in response to lumzi23

It's strange. It is suddenly working again. I was trying to follow someone's suggestion based on an Apple Support response. It didn't work. I got as far as the payment info update page on Apple's online store but I couldn't find my country listed on the UK version (the American version was locked to US) so I moved from away from the page. I was looking for a Nigerian version of the same page when I thought see whether it had worked anyway. I check and 'presto' my card is working again. I also left it alone for about 30 minutes due to my internet being messed with by rain. I don't know what really made it work but I am glad it is working again.

Apr 18, 2012 4:46 PM in response to MatJ333

This has been a problem for me for over 6 days now and it's the second time it has happened to me :/ hope apple fixes this problem and last time if this works for anyone which did for me the first time but not this time was tht I re-entered all billing information but I have heard it is a bug problem and something about the coding in the update that has just happened but what ever it is I hope it is resolved soon I can't even update my apps that I've already got :(

Apr 19, 2012 1:38 AM in response to MatJ333

I have had the same problem since Tuesday, downloaded apps fine from the App Store fine on Monday but since then i am getting the "payment declined" message. I have checked, rechecked and added my card details again and still this problem. Is there anyone i can contact or is this going to resolve itself?


It happened to me a few months ago but then righted itself.


Very frustrating.

Apr 19, 2012 11:59 PM in response to Rizzler78

I don't think it is resolving on its own. As far as contacting someone, good luck! I sent an email to only god knows who from a link I stumbled upon on the apple website explaining my situation, the response I got back was to use a different credit card, which I had already tried with failed attempts and their other "solution" was to just go out and buy an itunes gift card and go about it that way! Seriously!! I live on my ipod and that is what I finally had to do if I wanted to download anything. That was 2 months ago and I am still having to buy myself gift cards if I want to get anything. I'm OVER it. Best of luck to you, I did read somewhere on here from a year ago that someone went under acct settings and entered a new email etc, essentially setting up a new acct and it started excepting their card again after that?!?

Apr 21, 2012 8:58 AM in response to MatJ333

This experience was ver frustrating. The red problem box popped up indicating that my credit card was not acceptable. I contacted my bank and they said itunes approved it 8 times. So then I contacted support but getting through to a live person was nearlt impossible and they redirected me to online support. That is fine except I do not know what my operating system is but really? I do not care. I kept trying and finally got through to a person. They said it was my address was not coinciding with the bank. I told the support I have made several purchases without encountering this problem. I tried changing - eliminating my 2nd ( the street address)- no luck. It turned out as my town has 2 zipcodes it was coming up as a wrong zipcode. Problem solved

Apr 22, 2012 2:06 PM in response to MatJ333

It's actually so simple fix, can't believe support folks could't help me with this problem since last month.. Finally I have figured it out and now all works:)


The problem begins if you recently changed your computer or downloaded itunes to a new computer. Basically if you authorized two computers it is very likely that you will have this problem. Just go to your old computer deauthoritize the computer and REMOVE Itunes from that computer. Then go to your new computer and edit your itunes account payment info. AND HERE WE GOOOO. Hope this helps. BEST

Your payment method was declined

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