You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Your payment method was declined

Im really getting ****** off. I keep getting "Your payment method was declined" when I try to purchase an e-mail voucher for a friend. I have spent 2.5 hours trying to solve this, I know how much my friend would appreciate it else I would tell apple to get fu$%ed since getting help does not seem possible. I have tried 2 different accounts. I just want to buy a freaking voucher or punch an apple employee. Anyone know what is going on?

Windows Vista

Posted on Jul 27, 2010 5:51 AM

Reply
516 replies

Nov 13, 2012 7:40 PM in response to dingane

Today I updated the billing info payment with the same informations which was declined by apple. Suddenly, it saved my update. Now I can buy not free applications. It's so weird. So the tips are you just keep updating the billing info payment until it can be saved. Try it everytime!


I did email to the apple support and the just reply with the steps that do not solved the problem.


I hope that the error "declined payment method" never happen again!

Nov 15, 2012 6:30 AM in response to andrifromsurabaya

I think there's a bug in the iTunes Payment Method Function not a dispute with Visa. In my case, which was a very frustrating couple of weeks, what solved the "Payment Method Declined" issue is to switch it to NONE, then save, then change whatsoever detail you have in your apple id info (mine was my phone number), and then save, then I input my credit card details and when I save, it works.


Funny thing is, apple support told me to match my credit card account info with my apple id info, but the phone number I input was not even in my credit card account info. I guess those steps is just a way to clean iTunes's cache or whatever...


So when you change to master card, that cleans the iTunes's cache.

Nov 18, 2012 3:43 AM in response to crimsonscyth

I've had this problem for months. The thing is, it works, then it doesn't work, then it works again. The last time I could purchase anything, was about a day ago. Then it's not working again. I've emailed Apple Support, and someone replied that they've not received a payment order with some sort of code, and I should contact my financial institution to find the real problem.

Nov 18, 2012 10:48 PM in response to MatJ333

Hey, just email the apple support. My visa was decline for about 2 weeks. And I send email to them. It was Jabar reply my email just few hours. He said that he has made some adjusment for my account. Once I got the reply, I try to confirm my visa and... Still declined. Tommorow morning I retry, and bingo! It works. Just contact them. It's not bank problem. It is apple problem, I think.

Nov 29, 2012 2:52 PM in response to MatJ333

i just tried ALL the best practices here above - nothing worked, my master card was declined - I REALLY DON'T UNDERSTAND ??? there is enough money on it to pay for 6 eur application, I am allowed to do international payments with the card, I changed smthg in my account then saved , then connected again, then tried the NONE (payment method) NOTHING WORKS - HELLO APPLE PEOPLE do you really want to sell your apps ? this is really really weird way of doing business. Anyways if someone from the help desk is reading this - you may try to send me a sollution , and I will see if I still want to buy whaterver ...

Your payment method was declined

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.